Team LeaderLTVplus

TaskDrive helps businesses free their sales teams from pre-sales legwork to focus on high-value activities. We specialize in high-quality lead research, outreach and live chat.
Our skilled and trained lead researchers find the right contacts for our clients, granting their sales and marketing teams superpowers! Headquartered in the US, we started TaskDrive to free businesses from the legwork and grow their sales pipelines.
We are looking for a Team Leader for our Operations Team!
Responsibilities:
Manage and communicate team performance to the CS and Ops teams.
Facilitate test runs to help convert leads to paying customers.
Participate in calibration and recalibration.
Enlighten agents by providing new research updates and directions, as per the ICP.
Complete a minimum of 4 documented coaching sessions for each agent per month.
Effectively manage the leads research output for their projects.
Communicate training needs to the Training Team.
Onboard new lead researchers to their respective research projects.
Ad-hoc tasks, relating to the role.
Duties:
Check and update the team / cluster attendance
Communicate with the Operations Coordinator if there are any attendance issues from the lead research team
Prepare and administer coaching sessions and formulate effective action plans.
Inform the CS and Operations team of any red flags (possible attrition or CAN Do)
Monitor productivity and strategize realistic output per account.
Use / Update the Output tracker per account
Utilize Time Doctor 2 to check on outliers. Use the No Idle Policy
Communicate with the Business Analyst for any deviations that need to be done.
Facilitate Test Runs / Calibrations and Re-Calibrations with the CS team to ensure proper targets are set and achieved.
Join weekly L10 meetings with the CS and Operations team.
Send daily EODs (end of day reports) in Bitrix24
Highlights - wins and appreciations
Meetings - meetings held / attended
Lowlights - anything that needs to be addressed / escalated
Action Plans - Proposed strategies to address the lowlights.
Update Agent Scorecard / KPIs at EOM (end of the month)
Use the scorecard template
Manatal

Manila City, Metro Manila
Permanent
Full-time