Team LeaderClark Outsourcing

Description
Our benefits include:
- Work directly with an international client
- Performance evaluation at 6-months
- 13th month pay
- HMO (Maxicare)
- 5 Service Incentive Leaves upon reaching 1-year of service/employment
- Maternity Leave, Paternity Leave, SOLO Parent Leave, Magna Carta Leave, etc.
- Education Benefit
- Retirement Benefit
- Shuttle Service
- CO League (Swimming, jiu-jitsu, yoga, billiards, table tennis, prizes, events, training, outreach, etc.)
- 24-Hour Management & Tech Support
- Great hands-on support team and fun working environment
Position Description:
Position Title: Team Leader
Classification: Supervisor
Salary Grade: 30000 - 35000 Peso / month
Reports To: Account Manager, Client
Primary Relationships: Client Team and Operations Manager
Date(s): March 2021
Background:
As a Team Leader you will manage the team that handles inquiries by answering service questions by phone. You will be supporting end users and your team during customer service related activities as well as interacting directly with customers in order to provide recommendations.
The ability to effectively communicate via phone and email is of the utmost importance. Your focus to complete your tasks accurately and deliver high quality service in a timely manner is a primary function of your job. Your overall goal is to ensure excellent service standards and maintain high customer satisfaction rates.
Main Roles:
- Handle phone calls and provide support
- Answer questions, analyze problems, and quickly form solutions to deliver high quality service
- Ensure customer satisfaction
- Provide team leadership, training, coaching, or other team support
Schedule:
- Must feel comfortable working US hours (graveyard shift)
Responsibilities:
- Display polite and professional communication via phone, email, and/or chat
- Manage support inquiries by clarifying customer's requests
- Recommend potential solutions to problems
- Read from scripts and adhere to protocols to enhance the customer experience
- Communicate clearly and effectively with end users to resolve issues and ensure customer satisfaction
- Maintain detailed records of customer interactions and activities
Requirements:
- Bachelor Degree holder in any field
- A minimum of 2+ years as a Customer Service Representative
- Prior experience of 2+ years as a Team Leader, Supervisor, or Manager
- Excellent English language skills (written and verbal)
- Good time management and task management skills
- Proficiency in MS Office and Google Suite
- Solid analytical and problem solving skills
- Proficient computer and technical skills
- Able to demonstrate initiative
- Attention to detail
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: Yes
Availability for change of residence: Yes

Work type
Full Time