Team Leader (start date: november 9, 2020)Transcosmos
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 04/12/2020
The Team Leader is responsible for providing and supporting the day to day provision of the Services and promoting the technical knowledge and understanding of the Customer Service Team in a manner which is conducive to effective working relationships and in line with transcosmos' values and objectives.
In order to provide this high level of service the Team Leader will be required to effectively manage their available resource groups, including team members, equipment, information and technologies, and to ensure that all necessary information is available to, and understood by their team-members.
Key Tasks and Responsibilities
Manage the day-to-day operation of the team
Ensure the service meets Service Levels and KPIs
Monitor and report on performance on various channels, the team and employees
Monitor, manage, and seek to continually improve agent performance
Contribute to continuous improvement
Maintain a quality business relationship with all customers
Handle internal and external escalation and complaints
Plan, coordinate, and chair regular meetings with employees
Provide support to team members by coaching, mentoring, training and guide their development. Arrange for necessary actions when and where required
Participate in recruitment and selection of employees
Follow and ensure TCIS' policies and procedures are followed
Promote positive employee behaviors by leading by example
Requirements
At least High school diploma or equivalent
At least 3 years' experience in Customer Service or SSC/BPO
Excellent personnel management skills
Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels
Good working IT knowledge including Microsoft Office, Social media and the Internet
Benefits
We are offering you the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader. At Transcosmos, we pride ourself on a fun, healthy and encouraging work environment within the premium district of McKinley Hill, Taguig.
We also reward of our staff with great benefits including:
· Competitive compensation packages
· HMO/Medical and dental coverage
· Life insurance
· Non-taxable allowances
· Night differential
· And much much more!
Workable
In order to provide this high level of service the Team Leader will be required to effectively manage their available resource groups, including team members, equipment, information and technologies, and to ensure that all necessary information is available to, and understood by their team-members.
Key Tasks and Responsibilities
Manage the day-to-day operation of the team
Ensure the service meets Service Levels and KPIs
Monitor and report on performance on various channels, the team and employees
Monitor, manage, and seek to continually improve agent performance
Contribute to continuous improvement
Maintain a quality business relationship with all customers
Handle internal and external escalation and complaints
Plan, coordinate, and chair regular meetings with employees
Provide support to team members by coaching, mentoring, training and guide their development. Arrange for necessary actions when and where required
Participate in recruitment and selection of employees
Follow and ensure TCIS' policies and procedures are followed
Promote positive employee behaviors by leading by example
Requirements
At least High school diploma or equivalent
At least 3 years' experience in Customer Service or SSC/BPO
Excellent personnel management skills
Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels
Good working IT knowledge including Microsoft Office, Social media and the Internet
Benefits
We are offering you the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader. At Transcosmos, we pride ourself on a fun, healthy and encouraging work environment within the premium district of McKinley Hill, Taguig.
We also reward of our staff with great benefits including:
· Competitive compensation packages
· HMO/Medical and dental coverage
· Life insurance
· Non-taxable allowances
· Night differential
· And much much more!
Workable
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Transcosmos
About the company
Position Team Leader (start date: november 9, 2020) recruited by the company Transcosmos at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on Team Leader (Start date: November 9, 2020) or Transcosmos company in the links above