team leader | International outbound & inbound sales accountSupport Services Group

We're looking for a performance-driven Team Leader to guide, motivate, and elevate a high-performing sales team! If you're passionate about coaching agents, hitting targets, and driving revenue through world-class customer engagement, this role is for you.About the RoleAs a Team Leader, you will oversee a group of Sales Representatives handling both outbound and inbound calls. Your goal: ensure the team meets sales KPIs, delivers excellent customer experience, and grows consistently through strong leadership and data-driven strategies.What You'll DoLead, coach, and mentor a team of sales agents to consistently achieve daily, weekly, and monthly sales targetsMonitor performance metrics (conversion rate, call quality, productivity) and implement action plans for improvementConduct regular huddles, product refreshers, side-by-side coaching, and performance reviewsManage day-to-day team operations including schedule adherence, queue management, and escalationsAnalyze trends, identify opportunities, and recommend strategies to boost performanceEnsure all agents follow compliance, quality guidelines, and process standardsFoster a positive, engaging, and competitive sales environmentWhat We're Looking ForPrevious experience as a Team Leader, Supervisor, or Senior Agent in a sales campaign (inbound/outbound)Strong coaching, communication, and motivational skillsProven track record of meeting or exceeding sales KPIsAbility to analyze data, generate insights, and execute strategiesExcellent problem-solving and decision-making skillsWilling to work onsite/shift schedules (depending on account needs)Why Join Us?Growth-focused and supportive team cultureCompetitive compensation packageOpportunity to lead, innovate, and create real impact in a high-energy sales environmentCompany Description:Support Services Group is a global, omnichannel contact center solutions company founded in 1998 with headquarters in Waco, Texas. Our company provides tailored, omnichannel solutions for Technical Support, Customer Care, E-commerce and Retail, RMA Management, B2B/B2C Sales, Sales Support, membership services, travel services, and more. Our mission is to deliver extraordinary customer care to brands that prioritize customer satisfaction and loyalty. We have strategically located ourselves in 10 countries with 20+ locations and 10,000+ employees. With the right People, Technology, and Solutions, we offer unparalleled customer experience to all clients worldwide.
Support Services Group

Pasig City, Metro Manila
Permanent
Full-time