team lead, security Compliance & access managementZendesk

Job Description We are looking for a natural collaborator and leader with a strong passion for problem solving, compliance operations, and the drive to take our access management compliance function to the next level! Your job as a Team Lead for the Job Description We are looking for a natural collaborator and leader with a strong passion for problem solving, compliance operations, and the drive to take our access management compliance function to the next level! Your job as a Team Lead for the Security Compliance department is to deeply understand the current state of access controls, audit processes, metrics, information architecture and process gaps within the Zendesk access management program and add new business capabilities (such as auto-deprovisioning, automated access reviews, customer audits, and access monitoring). You'll also be responsible for supporting various regulatory audits and compliance processes for all of Zendesk's existing compliance frameworks. One audit at a time! This role reports to the Manager of Security Compliance, and will be a key player in the overall dynamics between the Zendesk Security teams and the Business. Does that sound like you What you get to do every day: Develop a strong partnership across the different Security teams to thoroughly understand the team's business strategy and operational objectives. Manage, coach, and mentor junior team members. Improve business and operational efficiency by developing, automating, and maintaining scalable processes, tools, and dashboards. Be a strong advocate of Security and GRC processes across common control framework, risk register, data integrations, management, and visualizations and be available to mentor the team. Coordinate multitude of end-to-end external audits (SOC2, SOX, ISO, PCI, FedRamp, etc.) which includes audit planning & strategy, remediation and reporting of audit metrics. Ensure we see continued growth and maturity of the various compliance initiatives (access management, change management, vendor security, customer audits, etc.) What you bring to the role: Required Experience Motivated self-starter who works exceptionally well in an unstructured environment with light supervision. A leader who can manage direct reports and also be a great teammate with positive relationship building and phenomenal interpersonal skills across all levels of the organization. Excellent analytical and critical thinking skills with an ability to translate internal stakeholder needs into both business and technical requirements. A knack for identifying and investigating anomalies in data and coming up with creative solutions. Proven track record in establishing security compliance program from the ground up and a minimum of 3 years experience driving and overseeing end-to-end compliance audits. Preferred Experience BS/BA or equivalent in a quantitative field e.g., math, statistics, engineering, economics, finance, computer science preferred. Previous experience in Security, IT Audit, Access Management, Engineering, or R&D is highly preferred (within the software/SaaS industry an added plus). Strong technical and problem solving skills. #LI-SKD Zendesk started the customer experience revolution in 2007 by enabling any business around the world to take their customer service online. Today, Zendesk is the champion of great service everywhere for everyone, and powers billions of conversations, connecting more than 100,000 logos with hundreds of millions of customers over telephony, chat, email, messaging, social channels, communities, review sites and help centers. Zendesk products are built with love to be loved. The company was conceived in Copenhagen, Denmark, built and grown in California, taken public in New York City, and today employs more than 4,000 people across the world. Learn more at. About Zendesk - Champions of Customer Service Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences - and we stick with it in our workplace. Over 6,000 employees worldwide have the flexibility and trust to choose where they work. The fact is, we know great work happens anywhere. Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk. Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please . For jobs in the US only: If hired, you will be required to provide proof of full vaccination against COVID-19 and will be provided with an opportunity to request an accommodation for reasons recognized by applicable law. This is a requirement of employment for jobs based in the United States. For jobs in Australia, Brazil, Canada, the Philippines and Singapore: If hired and required to work in office or in person with others as part of your job, you will be required to provide proof of full vaccination against COVID-19. Zendesk will consider exceptions for reasons recognized by applicable law. This is a requirement of employment for jobs based in Australia, Brazil, Canada, the Philippines and Singapore. Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to with your specific accommodation request. By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. 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Monster

Manila City, Metro Manila
Permanent
Full-time