team lead (pioneer Healthcare Account)Wipro Limited

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Responsible for managing team of associates
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Independently handle, assist the customer to determine problems and provide resolutions on any customer care issues & service problems, coordinate escalations, assess customer's needs
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Motivating associates through effective management, career development and implementation of reporting mechanisms
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Liaison with other areas of the company affecting technical support.
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One on One Relationship management
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Analysis of reports including process dashboards and team performance reports.
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Initiate appropriate action plans and trainings
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Manage attendance & attendance incentive for the team. Managing periodic shift level projects/initiatives & responsible for the administrative aspects of the group/shift.
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Mentor and assist new hires
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Handle customer complaints and provide resolution for escalated calls
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Keep oneself and ensures one's team is updated, aware of, and compliant to all Company policies and procedures which include Information Security Management Systems
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Ensure that all company information which includes customer information are kept confidential and secured

Team Lead (Pioneer Healthcare Account)
Wipro Limited
Central Visayas
1-3 years
Not Specified