team lead Operations (philippine-based)First Advantage

Team Leader is responsible for day-to-day functional supervision of associates including work assignment, attendance monitoring and performance management. Manages the individual team members to achieve productivity and quality targets; ensure that ample workload is allocated to the associates. Provides leadership, support and motivates associates to achieve and maintain productivity targets. Monitor, organize and provide coaching to the associates on day to day basis. Support and communicates business goals.Responsibilities:
Review workable checks on pool and plan the day-to-day management and strategies to achieve targets
Ensure team verification completion rating is within FADV SLA (source verification)
Team performance management through feedback and coaching
Create motivational atmosphere, driving the team to achieve targets
Develop a future leader within the team members, enhancing their skills and tapping potentials, creating opportunities for the people to grow. Achieved via trainings, adhoc tasks delegation, responsibility exposures
Balance workload amongst individual team members for equal opportunity of good metric scores
Ensure all checks are actioned upon real time and no stuck checks in the pool left unactioned.
Qualifications:
Graduate of Bachelor's Degree in Business Management or in any field
Minimum of 4-5 years of working experience
Exemplary written and verbal communication skills
Logical reasoning
Effective relationship management skills
Good interpersonal skills
Effective organizational skills
High attention to details and level of accuracy
Good time management and stress management skills
Good people management skills
Active employee of First Advantage or Sterling, A First Advantage Company
Supervisory Responsibility:
Manages employee's performance - performs and submits manager review during annual
performance appraisal cycle
Manage and execute code of discipline - issue's notice to explain & coordinates with HR in executing disciplinary action
Review and approves overtime application and leave application
Manages poor performers by preparing, monitoring employee's performance improvement plan
Provides and documents coaching with associates
Conducts team huddle or meeting as business requires
Participate in the hiring process as part of interviewing and assessing candidates
Manage associates directly
Schedule and Work Arrangement: Remote-first | Schedule: 7 AM - 3 PM PHTUnited States Equal Opportunity Employment:First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.Powered by JazzHR
First Advantage

Alabang, Muntinlupa City
Permanent
Full-time