Team Lead - irt urgentUber

We are looking for a team lead to support the Manila IRT Urgent team. This person will be responsible for leading and running day-to-day responsibilities to ensure that all critical metrics and targets are met. The team lead will provide the help and support needed by the team to perform their roles effectively. The resource is expected to coach, mentor, and build a positive culture of excellence and integrity, driving results, leading performance, and making recommendations to promote safety, improve and elevate user experience and lead projects to further improve the process.
What the Candidate Will Need / Bonus Points
Manage performance and get results: You will analyze, strategize, implement action items and empower your team to meet and exceed targets on quality, efficiency/productivity, customer, and costs, if applicable. You will also collaborate with other internal or external support teams critical to delivering results.
Lead, coach, mentor, and empower people: As a leader, you will coach your team members, develop your own people, guide them and work with them to achieve their full potential. You will lead by example, resolving the toughest of issues from customers and ensuring that your team constantly performs at a high level.
Build and maintain partner relationships: You will interact and collaborate with teams from the different regions and cities we support, constantly improving our level of service to customers through exceeding agreed service levels.
Drive accountability on policies, house rules, and other guidelines: You will reinforce compliance to company policies such as house rules, attendance policy, and PIP guidelines. You will ensure that you and your team do the right thing each time even if it means doing the difficult things.
Lead improvements on support logic and processes: You will review, manage and proactively suggest enhancements to current policies and processes to ultimately win our employees, customers and partners over
---- Basic Qualifications ----
Profound understanding of Uber's values
Engaged and Values-Based Culture - Build a culture of excellence with strong team dynamics fostering Uber values and promoting integrity, inclusiveness and authenticity within the team.
Strong written and verbal communication skills
Comprehension and Active Listening - You attentively focus, listen effectively to understand the message, comprehend the information and respond thoughtfully. You're able to engage and later recall specific details without needing information to be repeated unnecessarily.
Thought Organization - You can present your ideas and message in a structured and cohesive thought stream reducing unrelated or irrelevant details to deliver clear and concise information
Storytelling and Effective Presentation - You are able to speak confidently and interact with different audiences to effectively to present a clear and understandable and compelling but factual narrative
Operational Excellence
Customer Obsession - Willing to go the extra mile to attend to the customer's need, you have a customer-focused mindset and have deep understanding of the user experience and the ability to resolve critical incidents in an empathetic and customer centric way
Problem Solving - You are able to analyze data, trends and results to extract insights and provide analysis. You can identify and define problems accurately and generate or recommend solutions that are appropriate and effective.
Results Focused - You can influence and sustain positive outcomes consistently and despite changes in processes or targets.
Strong Leadership and People Management Skills
Coaching and Development - Proven track record to coach, mentor and lead people managers (TLs) by effectively building positive and collaborative relationships within the team. Can supervise progress of team leads and can plan/discuss development opportunities of leads and their teams
Stakeholder Management - Able to build good collaborations and can facilitate and drive meetings as needed and collaborate as thought partners to effectively drive consistent results
---- What the Candidate Will Do ----
Project Management - Ability to plan/manage and own strategic projects for his/her cohort targeting performance and process improvement
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber is proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing .
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time