Team Lead, human capital servicesTTEC

At TTEC, we're all about the Human Experience. Elevated. As a Human Capital Shared Services Team Lead, you'll be a part of creating and delivering amazing employee experiences while you also can #ExperienceTTEC, an award-winning employment experience and company culture. This role is temporarily working from home until we return to the site, Novaliches, Quezon City. This is a rotating shift role.
Human Capital Shared Services is a strategic shared services department established to efficiently manage benefits administration and deliver employee-related services across all the business units of the company. Leveraging on continuous process Improvement, system enhancement and technology advancements, HCSS aims to improve the overall employee experience by promoting a more self-serviced HR environment, being scalable and responsive to the needs of our employees and every HC organization globally. The team handles approximately 30,000 interactions every month via our ticket and chat channels.
What you'll be doing:
Do you have a passion for mentoring and coaching? Looking for an opportunity where you can impact people's lives through your leadership efforts? In this role, you'll be responsible for a team's performance, development and strategic day-to-day human capital tasks to meet and continuously improve both TTEC and HCSS metrics for ticket management, chat and phone time. This includes focusing on team performance providing motivation and support to enhance engagement and success in attaining targets and goals. Team Leads hold team accountable for meeting all performance indicators/metrics using reporting tools and techniques, monitoring SLA via ticket management and resolution, team meetings, and one-on-ones.
You'll report to the Manager of Employee Life Cycle and contribute to the overall success of Human Capital Shared Services team, globally.
During a Typical Day, You'll:
Perform advanced level of reporting work requiring professional competency at a Management level
Lead staff in accordance with policies and procedures of TTEC
Responsible to meet the team productivity, SLA, quality goals, timely WHY resolutions and NPS
Communicate with other Team Leads and reports daily to the ELC Manager
May have additional project and/or initiative work where benefits extend beyond the immediate team
What you'll bring to the role:
Knowledge in multiple HR disciplines across different geographies (compensation and benefits, employee relationship, legal, etc.)
Knowledge of Operations SOP
Proficient in MS Office
At least a year of HR experience, in an SME or Team Lead role
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and disruptive brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
What You Can Expect
Dedication to your career growth and professional development
Actively diverse and inclusive culture
Community-minded organization committed to giving back
Global team of curious lifelong learners guided by our company values
And yes... all the competitive compensation, performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their own unique way.
Notice to external Recruiters and Recruitment Agencies: TTEC does not accept unsolicited headhunter and agency resumes. Headhunters and recruitment agencies may not submit resumes/CVs through this web site or directly to any employee. TTEC, and any of our subsidiaries, will not pay fees to any third-party agency or company that does not have a signed agreement with TTEC.
#LI-Remote
TTEC

Quezon City, Metro Manila
Permanent
Full-time