Talent Acquisition operations analystCitigroup

The Ops Sup Analyst 2 is an intermediate level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Sup Analyst 2 serves as the liaison between operations staff, relationship managers, project managers, custodians and clients. The overall objective of this role is to provide day-to-day operations support in alignment with Citi operations support infrastructure and processes.
Responsibilities:
Update help content used by Knowledge Hub end users to service client inquires, as needed
Execute work assigned, including annual review certification and change requests
Serve as liaison to business for work assignments by asking fact finding questions, following up on open items and helping with content approval
Conduct needs assessment and update content or develop content related solutions according to business requirements
Research and seek out solutions to inquiries on help content and all other open items related to business including policy gaps and changes
Monitor work progression ensuring completion of assignments by requested due date
Ensure consistent application of team process controls
Fulfilling the clients' necessities while providing an exceptional client experience is the expected behavior from all our employees and it will be measured by specific metrics.
Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.
Qualifications:
0-2 years relevant experience
Proficient in Microsoft Office
Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
Self-motivated and detail oriented
Proven organization and time management skills
Demonstrated problem-solving and decision-making skills
Consistently demonstrates clear and concise written and verbal communication skills
Education:
Bachelor's degree/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
The Talent Acquisition Operations Analyst is an intermediate level position responsible for providing operations support services, including but not limited to: recruiting, candidate management, onboarding and administrative tasks, processing of invoice and completing a range of recruitment administrative duties in coordination with the Regional Talent Acquisition team.
The overall objective of this role is to provide day-to-day operations support in alignment with HR and Talent Acquisition team.
Responsibilities:
Provides recruiting support such as managing live requisitions, status monitoring across the recruitment workflow, review and securing approval of candidate declarations.
Supports candidate management by sending reminders and answering basic hiring and onboarding inquiries.
Works closely with HRSS and recruiter in providing onboarding administration support such as generation, review and approval of offer letters, sending out of welcome emails, collection of pre-employment requirements and other related administrative activities.
Supports processing of recruitment-related invoicing which includes checking and processing of invoices, generation of purchase orders, inputting of charge backs and monitoring and reporting.
Assists with records management including new supplier set up and Citi Approved Supplier management system administration.
Assists in adhoc strategic projects.
Background:
3-5 years of relevant experience
Knowledge of operational support utilizing Workday or similar system experience
Experience with MS Office including strong Excel skills
Superior communication and organizational skills and the ability to manage multiple and often competing demands
Strong customer service orientation, strong interpersonal skills; demonstrates confidence and ease with individuals at all levels within the corporation
Able to coordinate delivery with all levels of stakeholder with a strong focus on meeting commitments, multiple deadlines and competing demands
Strong attention to detail and experience of drafting clear and appropriate correspondence, reports, adverts and job descriptions
Strong administrative and analytical skills
Passion for exceeding client expectations at all times
Strong team orientation
Education:
Bachelor's degree/University degree or equivalent experience
Job Family Group: Operations - Core
Job Family: Operations Support
Time Type:
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Citigroup Inc. and its subsidiaries ("Citi") invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .
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Citigroup

Taguig City, Metro Manila
Permanent
Full-time