systems EngineerFortis Technologies Corp.

Job Description
Systems Engineer is the escalation point for issue resolution and service requests coming from the technical service desk. They provide remote or onsite technical support /implementation services for client hardware and other related software installations.
Performs pre-coverage inspection for all hardware to be part of support maintenance contract.
Conducts site survey and inspection prior to machine installation to validate systems and storage environmental requirements
Remote or onsite break-fix for any hardware/software issue covered by either warranty, support contract or time-and-material engagements
Performs escalation to Senior Systems Engineer for issues which cannot be resolved within the level.
Facilitate delivery of hardware and peripherals. Conducts inventory of machines based on delivery receipt
Performs installation service of machines, storage, and tape library devices that the company needs to deliver to customer based on bom.
Conducts user acceptance tests on the functionalities set based on hardware specifications and features offered.
Provides user handover and training on basic hardware and software administration / operation.
Preventive Maintenance for machines under warranty or service contract with customer
System and application monitoring to generate performance statistics
Adhere to IT industry standards as adopted by the company regarding any job related practice.
Comply with all company policy, work ethics and practice sound judgement and decision making in dealing with customer on any technical support/implementation activity
Creates technical project documentations to record installation configurations, cover basic systems/software administration.
Qualifications:
Candidate must possess at least Bachelor's/College Degree in Engineering (Computer/Telecommunication), Engineering (Electrical/Electronic), Computer Science/Information Technology or equivalent.
At least 1 year of working experience in the related field is required for this position.
Preferably 1-4 Yrs Experienced Employee specialized in IT/Computer - Network/System/Database Admin or equivalent.
Excellent communication and client interface skills (verbal and written).
Good organizational skills.
Superior customer service and interpersonal skills
Ability to work independently in a fast-paced, multi-tasking environment.
Ability to work in a fast-paced, deadline-driven environment while handling multiple tasks through completion.
Benefits:
Company events
Health insurance
Life insurance
On-site parking
Paid training
Work from home
Schedule:
Day shift
Monday to Friday
Supplemental Pay:
13th month salary
Performance bonus
Education:
Bachelor's (Preferred)
Experience:
System Engineer: 1 year (Preferred)
Willingness To Travel:
50% (Preferred)
Work Remotely:
Temporarily due to COVID-19