systems Engineer | unix | linuxQuestronix Corporation

Key Result Areas
Maintenance/Managed Services: Performs maintenance and troubleshooting for customers per services defined in the maintenance contract. Specifically;
Responds to requests and inquiries of client accounts with regard to their need for technical assistance;
Ensures that the services stated in the contract are satisfied at all times to include but not limited to the state response and resolution time;
In case of onsite assignments, coordinates closely with the department and other concerned groups with regard to step-by-step status of the job;
Provides troubleshooting tips and guidelines over the phone as solicited by client accounts.
Preventive and Corrective Maintenance: Performs procedures on preventive maintenance on units/machines of client accounts covered by service contracts as scheduled.
Reports Preparation: Prepare required reports and submit them accordingly with regard to service and preventive maintenance tasks undertaken. Specifically:
Accomplishes the Job Action Report and submits this to client and Questronix
Prepares IBM Activity Report for submission to Client, IBM, and Questronix
Prepares IBM Billable Form for submission to Client, Questronix, and IBM;
Completes the Parts Return Form and submits this to IBM and Questronix
Qualifying machines: Conducts procedures to qualify a machine prior to execution of the maintenance contract.
Technical Support for Pre-sales: Provides technical assistance to clients in collaboration with Pre-Sales Group by assisting in project planning and installation. Specifically,
Identifies technical and electrical requirements to ensure completion of a specific project;
Verifies and recommends if specifications of a given technical environment of a proposed project are met;
Undertakes actual installation and configuration of machines which as for demonstrations as well as those that have been sold;
Undertakes procedures on accounts for Hardware and Software upgrading,
Technical Support for Project Implementation: Provides technical support for the implementation of projects. Specifically:
Assists in the migration of data from old to new servers whenever necessary;
Performs technical procedures to ensure that requirements of a given project are delivered on time;
Implementation, setup, installation, and configuration of Servers, Storage, and other peripherals.
SE Support: Provides assistance to other Systems Engineers (SE) whenever expertise is solicited by the situation.
Performs other duties as may be assigned from time to time.
Graduate of :
ECE
Computer Engineering
Any IT related engineering course but not necessarily licensed.
Specialized Knowledge/Skills Technically equipped to handle troubleshooting, able to communicate well in English & Pilipino and can handle account management. AIX Certification is optional.
With intensive theoretical and hands-on training on :
UNIX
LINUX
Other HW/SW support
Work from Home
Entry Level / Junior, Apprentice IT and Software IT and Software 1 opening Bachelor's degree graduate
Founded in 1987, Questronix Corporation has grown to be one of the largest IT solution provider and systems integrator in the Philippines. We offer best of breed solutions from IT infrastructure to business applications, built on world class technology companies and supported by our certified technical team with proven Filipino expertise and skills available in the country today.In 1990, Questronix was appointed by IBM as its first business partner for IBM UNIX platform and the company evolved in providing end-to-end solutions that run on IBM technology. After a decade of investment, skills and commitment in working with IBM, Questronix was awarded the Premier Business Partner status, making our company the first Business Partner in the country to be elevated to this exclusive circle.Our methodology on selecting our technology partners and implementation team for our services ecosystem allows us to deliver consulting-led systems integration focused on open standards, interoperability and proven best practices that result in higher project success rates.Today, Questronix's solutions suite include Data Center & IT infrastructure, IT Service Management, Security, Business Continuity, Hybrid Cloud Solutions, Mobility Solutions, Enterprise Resource Planning, Business Analytics, Enterprise Asset Management, Enterprise Content Management, Information and Data Management, Business Process Management and Industry Specific Solutions.Approaching its 34th year in business, Questronix Corporation continuously strives to improve and evolve coupled by its enduring drive to deliver Filipino excellence and workmanship to its clients. As such, it has earned prestigious awards and recognitions - a proud testimony to its achievements that have firmly etched its name in the IT corporate landscape.
Kalibrr

Makati City, Metro Manila
Permanent
Full-time