syst ems and process specialistThe VITO Group

Your Responsibilities:
Interface business wide to understand the processes and be capable of dividing them into logical and manageable sub-processes, for repair, development and evolution. * Understand the systems support elements for those processes and how they interface with both the users and each other including interdependencies and hierarchical structure if any.
Develop in depth knowledge of the systems so that you are able to train and guide users accordingly, and spot opportunities for efficiency improvements.
Develop systems requirements and processes with department subject matter experts, ensuring the end user experience is optimized for operation and economics.
Produce detailed Interface documents to ensure the suppliers understand the requirements of their systems in the overall integrated system and how they interface with the other systems. You will be expected to understand and propose solutions and improvements and keep the interface documentation up to the latest revision.
Successfully test and implement system developments and changes with key end users
Be the focal point for further systems requirements and manage change requests in an orderly and structured way. This includes managing to a budget and approval system for all changes.
All document processes to be clearly written and revision tracked and produced in a professional manner so they can be used for training and tracking.
With suitable training from the suppliers, you are expected to develop your skills set such that minor changes and maintenance of the system can be accomplished by you. i.e., for simpler changes such as Label changes, additional fields etc.
Maintain systems user access and access rights.
Develop system and analytics reporting as required by the different parts of the organization.
Monitor the support desk and provide level one and technical support
Data cleaning in CSV ready for upload into CRM software with correct header tags.
Capable of tracking and managing billable time.
Requirements:
Bachelor's Degree in IT, marketing, or a related field desirable
Previous flowcharting or process documenting experience would be an advantage
Having an inquisitive mind, interested in processes and business workflows
Ability to question the normal, i.e., why do we do this, or how do we improve this?
CATSONE

Pampanga
Permanent
Full-time