Systems AdministratorDexcom

Job Description:
About Dexcom:
Founded in 1999, Dexcom, Inc. (NASDAQ: DXCM), develops and markets Continuous Glucose Monitoring (CGM) systems for ambulatory use by people with diabetes and by healthcare providers for the treatment of people with diabetes. The company is the leader in transforming diabetes care and management by providing CGM technology to help patients and healthcare professionals better manage diabetes. Since the company's inception, Dexcom has focused on better outcomes for patients, caregivers, and clinicians by delivering solutions that are best in class-while empowering the community to take control of diabetes. Dexcom reported full-year 2020 revenue of $1.9B, a growth of 30% versus 2019. Headquartered in San Diego, California, with additional offices in the U.S., Europe, and Asia Pacific, the company employs over 6,000 people worldwide.
Summary:
The Systems Administrator role will be responsible for monitoring, administration, and break/fix support of Dexcom's Systems Infrastructure. You will be working with a team of IT professionals in delivering 24x7 IT support services to users across all sites. The Systems Administrator will utilize his knowledge, skills and abilities to resolve incidents with respect to agreed SLA, participates in improvement of our current processes and utilize our plethora of tools and systems.
Essential Duties and Responsibilities:
Actively monitor and analyze a wide variety of dashboards, alerts, and software to identify issues as they arise.
Perform general remote trouble shooting and attempts to resolve incidents based on technical knowledge, SOPs, and expertise within agreed upon SLAs.
Complete scheduled intermediate level maintenance, management, and system administration activities on servers or other configuration items managed.
Escalates issues to higher tier of support. Collaborate with Engineers to determine the effective course of action. Escalating complicated issues to management, other IT resources, third parties and/or vendors, as appropriate.
Participate in improving process and knowledge base articles.
Ensuring overall system and server uptime, availability, reliability, and security
Other duties or task may be assigned from time to time.
Reports directly to operations/shift IOC Supervisor.
Required Qualifications:
2-3 years of Systems Administration experience
Solid knowledge in Microsoft applications and environments like O365, and Zoom administration
Solid knowledge in Windows Server 2008 to 2019 and Linux administration
Solid knowledge in Windows Active Directory including Group Policy, DHCP, DNS, IIS and Print services Basic knowledge in Citrix administration
Basic knowledge in Mimecast, Sophos, VMware ESXi 5.0+ and vSphere administration
Basic knowledge in Maintaining and Monitoring Physical Servers such as DELL servers
Basic knowledge in Google Cloud Platform, Google Suite and Azure administration
Background Experience in configur and supporting monitoring tools such as SolarWinds, PRTG and other monitoring tools.
Knowledge of networking concepts and troubleshooting practices. Knowledge of TCP/IP, DNS, SNMP and utilities such as ping, NSLookup, traceroute, and telnet.
Background Experience in Patching supporting
Experience working with remote access tools and understanding of security protocols compliance.
Familiarity with ITSM concepts including Atlassian (Confluence/Jira)
Good multi-tasking skills working with numerous monitors, several communications channels, and multiple engineers/teams
Ability to work under pressure handling time sensitive Production incidents
Excellent written and verbal communication skills.
Preferred Qualifications:
Experience working in a regulated environment
Industry recognized certifications. ITIL, CCNA, CompTIA A+, Network+ others.
Experience supporting or working in an Enterprise NOC and/or Global Managed Services environment.
Education Requirements:
BSc/Ba in Information Technology, Computer Science or a related discipline; professional certification (e.g. Microsoft Certified Systems Administrator (MCSA)) is a plus
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
Dexcom

Taguig City, Metro Manila
Permanent
Full-time