System AdministratorWilliam Hill
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 15/11/2025
Deadline: 03/04/2021
A part of the William Hill Group, WHG Philippines currently employs over 600 colleagues within Customer Services, Back Office and other business functions, providing support across the full range of William Hill products and services in English, Japanese and Mandarin. If you love making people happy, solving issues, and creating excellent customer experiences, you'll thrive in this supportive environment.
System Administrator
We've got a world of sports data at our fingertips
There will also be interaction with William Hill retail operators and various internal stakeholders. And with natural flair, you make it all look effortless.
Your role in the team
With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you'll need to be your best self. It's not just our colleagues we look after - we've got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.
Help configure, and implement projects to support business users
Ensure the look and feel of our help centre, emails, and workspaces (usability, clarity, efficiency, brand tone)
Review our use and proactively look to ensure we make the best use of the systems for solutions
Administer queues and routing in the system, managing changes and their impact
Ensure documentation of system configuration
Be an expert in bespoke and automated reporting and support the business to operate efficiently
Work with the Senior Service Cloud Systems Administrator and Operational Project team to support larger projects
Collaborate with cross functional teams to execute back-end systems aspect of prioritized Live Person, Oracle RightNow and Help Center projects.
Help integrate existing support systems and build tools for future support channels
Support ongoing system audits, maintenance, tool consolidation, & upgrades as necessary
Analyze information in the system to proactively suggest or develop solutions to issues
Provide operational assistance to address the needs of internal users
Skills Needed:
At least 3 year(s) of working experience in the related field is required for this position.Experience of systems administration in customer operations systems, ideally LivePerson or Oracle (or both)
Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Science & Technology or equivalent.
Experience of producing reports on customer operations systems, such as LivePerson or Oracle Rightnow Service cloud systems
William Hill
System Administrator
We've got a world of sports data at our fingertips
There will also be interaction with William Hill retail operators and various internal stakeholders. And with natural flair, you make it all look effortless.
Your role in the team
With over 16,000 people worldwide, we make a huge investment in everyone, offering great career development opportunities. Our people are at the heart of everything we do and we offer a fast-paced environment where we have fun, celebrate success and give you all the tools you'll need to be your best self. It's not just our colleagues we look after - we've got a responsibility to our customers too and we work hard on our ambition that nobody is harmed by gambling.
Help configure, and implement projects to support business users
Ensure the look and feel of our help centre, emails, and workspaces (usability, clarity, efficiency, brand tone)
Review our use and proactively look to ensure we make the best use of the systems for solutions
Administer queues and routing in the system, managing changes and their impact
Ensure documentation of system configuration
Be an expert in bespoke and automated reporting and support the business to operate efficiently
Work with the Senior Service Cloud Systems Administrator and Operational Project team to support larger projects
Collaborate with cross functional teams to execute back-end systems aspect of prioritized Live Person, Oracle RightNow and Help Center projects.
Help integrate existing support systems and build tools for future support channels
Support ongoing system audits, maintenance, tool consolidation, & upgrades as necessary
Analyze information in the system to proactively suggest or develop solutions to issues
Provide operational assistance to address the needs of internal users
Skills Needed:
At least 3 year(s) of working experience in the related field is required for this position.Experience of systems administration in customer operations systems, ideally LivePerson or Oracle (or both)
Candidate must possess at least a Bachelor's/College Degree , Engineering (Computer/Telecommunication), Science & Technology or equivalent.
Experience of producing reports on customer operations systems, such as LivePerson or Oracle Rightnow Service cloud systems
William Hill
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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William Hill
About the company
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