System Administrator microsoft exchange server o365Collabera
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 10/12/2025
Deadline: 20/02/2021
Description * - Provide 24 x 7 Administration and Management of the Global Messaging and Collaboration environments and all supported clients. a. Exchange On-prem b. Exchange on-line c. MS Outlook d. Domino e. Lotus Notes f. Retarus Management Portal g. Trend Micro Anti-virus
- Operate and provide 3rd level support for the Messaging and Collaboration services in accordance with the existing internal processes and tools as stated in the internal Service/Operations Level Agreement (OLA/SLA).
- Collaborate with the necessary Global and Local IT teams, including users, to support and maintain the related infrastructure systems (On-prem & Cloud).
- Perform repetitive tasks related to the operations of the Messaging and Collaboration infrastructure.
- Escalate issues to the product support provider/vendor (eg. Microsoft, IBM, Retarus) if beyond 3rd level support capabilities, then validate and implement suggested resolution after alignment with the internal Messaging and Collaboration Teams.
- Create and maintain documentation of the Messaging and Collaboration environment, its processes and Work Instructions (for the different support levels).
- Help with the continuous optimization of the Messaging and Collaboration related services, Tools, infrastructure and platforms.
- Provide 3rd level support thru Continental's Incident and Change Management following the Messaging and Collaboration internal Operational/Service Level Agreement (OLA/SLA).
- Progressive engagement in global automation activities.
- Knowledge sharing with the 1st, 2nd and 3rd level support teams.
- Maintaining a high level of communications with service teams in the same level, above, and below (in the different support levels) within the layered service approach in IT organizational structure.
- Attend regular service review based on the agreed schedule.
- Perform tasks defined in projects in relation to the functional area
Requirements * Minimum education level: Vocational
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
BestJobs
- Operate and provide 3rd level support for the Messaging and Collaboration services in accordance with the existing internal processes and tools as stated in the internal Service/Operations Level Agreement (OLA/SLA).
- Collaborate with the necessary Global and Local IT teams, including users, to support and maintain the related infrastructure systems (On-prem & Cloud).
- Perform repetitive tasks related to the operations of the Messaging and Collaboration infrastructure.
- Escalate issues to the product support provider/vendor (eg. Microsoft, IBM, Retarus) if beyond 3rd level support capabilities, then validate and implement suggested resolution after alignment with the internal Messaging and Collaboration Teams.
- Create and maintain documentation of the Messaging and Collaboration environment, its processes and Work Instructions (for the different support levels).
- Help with the continuous optimization of the Messaging and Collaboration related services, Tools, infrastructure and platforms.
- Provide 3rd level support thru Continental's Incident and Change Management following the Messaging and Collaboration internal Operational/Service Level Agreement (OLA/SLA).
- Progressive engagement in global automation activities.
- Knowledge sharing with the 1st, 2nd and 3rd level support teams.
- Maintaining a high level of communications with service teams in the same level, above, and below (in the different support levels) within the layered service approach in IT organizational structure.
- Attend regular service review based on the agreed schedule.
- Perform tasks defined in projects in relation to the functional area
Requirements * Minimum education level: Vocational
Years of experience: 2
Availability for travel: Yes
Availability for change of residence: Yes
BestJobs
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Collabera
About the company
Collabera jobs
Muntinlupa, Metro Manila
Position System Administrator microsoft exchange server o365 recruited by the company Collabera at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on System Administrator Microsoft Exchange Server O365 or Collabera company in the links above