support EngineerSpring Valley Tech Corporation

Job Descriptions
We are looking for a dedicated support engineer to ensure that our customers' technical queries are resolved in a timeous and satisfactory manner.
Job Qualifications
A bachelor's degree in computer science, information technology, or similar.
2-5 years of experience as a support engineer.
In-depth knowledge of Windows, Linux, and Mac OS environments.
Proficiency in remote desktop and helpdesk software, such as Freshdesk and Zendesk.
Advanced knowledge of IT software, hardware, and network setup.
Exceptional ability to prioritize and diagnose IT problems.
Extensive experience in resolving customer IT queries.
Proficiency in documenting processes and monitoring performance metrics.
Ability to relay important application feedback to IT developers
Exceptional written and verbal communication skills.