Job Description – Support Engineer Company
Velox Networks Pte Ltd is located in Singapore. Velox Networks is a cloud-based PBX vendor offering a fully featured high end PBX functionality including voicemail-to-email, call recording, Groups, Auto Attendant, Fax, Cost Centers and much more with zero capital investment. We are licensed by the Infocomm Media Development Authority of Singapore to provide fixed line VoIP service in Singapore.
Our requirements:
Ideally college graduate with a degree in computer science or related course.
Full-time home-based work – Monday to Friday from 9am to 6pm, weekends off. • Have a personal computer or laptop with sufficient specs for developer’s needs/use. Some Velox tools will be installed, but most of our tech can be accessed via browser. All code is in a shared space and github.
Have a minimum internet speed of 10 Mbps (DSL or FIBR).
Have a good and quiet working environment conducive for productive work
Velox will provide VoIP phone/s for internal communications and testing purposes since this is our main tech.
Our technical team:
We are a very small technical team so most people are “all-around” meaning, we built the tech and we also support it.
We create new tech and also support and improve existing tech.
We do all that is necessary to make things happen. There is no such thing as this is not my job.
We learn every day to move the tech and the company forward.
Everything is cloud-based. We use AWS.
Back-end DBs – MySQL, DynamoDB, AWS RDS.
Main product tech (VoIP) uses REST APIs, SSL/TLS protocols, nodeJS, HTML/CSS.
Supporting tech (billing system, websites, portals) requires front-end and back-end web skills.
We don’t have a dedicated IT team so the tech team also understands and helps in IT, DevOps and other technical support tasks needed by the customer-facing team.
So, you need to be computer and technology savvy and proficient with MS Office and some system administration with knowledge of networking, basic IT troubleshooting, application/system maintenance.
There is a lot to learn and little guidance so we need someone who is willing to self-train and self motivate.
Qualities and Behavioral Traits
Must be analytical with keen problem solving and critical thinking skills.
Must be quick to learn and grasp, understand and explain a wide variety of technical concepts • Must be driven, motivated, innovative and a strong team player.
Must be able to interact at all management levels.
Professional, punctual and courteous at all times when dealing with internal or external clients. • Show consistent commitment to the business both internal and externally.
Practice effective time management and problem solving.
Pay attention to detail and ensure accountability.
Engage the relevant internal subject matter experts in order to provide clients with effective solutions.
Maintain knowledge of the best practice activities and benchmark technical solutions.
Main Role and Responsibilities
Second Level Customer Service providing Technical Support and Resolution
Technical Queries - Support customer-facing teams with technical training and documentation o L2 Phone and Email Support
L2 Ticket and SLA Management
Maintenance tasks and routine system checks
Escalation Management to L3 Technical Support and/or Management
Desktop Support
Perform analysis, diagnosis, and resolution of desktop problems for end-users, and recommend and implement corrective solutions, including remote desktop troubleshooting for remote users. o Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, software, and other products in order to deliver required desktop service levels.
Manage and administer desktop tools including but not limited to Office 365, Dropbox, etc. o If necessary, liaise with third-party support and PC equipment vendors.
Maintenance and Continuous Improvement of Technology
System Uptime
Improved SLAs and Technical Resolution
Input to Product Roadmap
Skills
Excellent communication skills both verbal and written.
Excellent knowledge of PC and desktop hardware.
Excellent knowledge of PC internal components.
Hands-on hardware troubleshooting experience.
Extensive equipment support experience.
Knowledgeable in networking, basic IT troubleshooting, application/system maintenance activities • Bonus: Knowledgeable in both SSL/TLS and REST APIs
Bonus: Experience and solid understanding of MySQL and the SQL syntax
Bonus: Background in VoIP systems and network support including VoIP Software • Bonus: Experience with NodeJS, Python and related technologies and frameworks
Velox Networks Pte Ltd is located in Singapore. Velox Networks is a cloud-based PBX vendor offering a fully featured high end PBX functionality including voicemail-to-email, call recording, Groups, Auto Attendant, Fax, Cost Centers and much more with zero capital investment. We are licensed by the Infocomm Media Development Authority of Singapore to provide fixed line VoIP service in Singapore.
Our requirements:
Ideally college graduate with a degree in computer science or related course.
Full-time home-based work – Monday to Friday from 9am to 6pm, weekends off. • Have a personal computer or laptop with sufficient specs for developer’s needs/use. Some Velox tools will be installed, but most of our tech can be accessed via browser. All code is in a shared space and github.
Have a minimum internet speed of 10 Mbps (DSL or FIBR).
Have a good and quiet working environment conducive for productive work
Velox will provide VoIP phone/s for internal communications and testing purposes since this is our main tech.
Our technical team:
We are a very small technical team so most people are “all-around” meaning, we built the tech and we also support it.
We create new tech and also support and improve existing tech.
We do all that is necessary to make things happen. There is no such thing as this is not my job.
We learn every day to move the tech and the company forward.
Everything is cloud-based. We use AWS.
Back-end DBs – MySQL, DynamoDB, AWS RDS.
Main product tech (VoIP) uses REST APIs, SSL/TLS protocols, nodeJS, HTML/CSS.
Supporting tech (billing system, websites, portals) requires front-end and back-end web skills.
We don’t have a dedicated IT team so the tech team also understands and helps in IT, DevOps and other technical support tasks needed by the customer-facing team.
So, you need to be computer and technology savvy and proficient with MS Office and some system administration with knowledge of networking, basic IT troubleshooting, application/system maintenance.
There is a lot to learn and little guidance so we need someone who is willing to self-train and self motivate.
Qualities and Behavioral Traits
Must be analytical with keen problem solving and critical thinking skills.
Must be quick to learn and grasp, understand and explain a wide variety of technical concepts • Must be driven, motivated, innovative and a strong team player.
Must be able to interact at all management levels.
Professional, punctual and courteous at all times when dealing with internal or external clients. • Show consistent commitment to the business both internal and externally.
Practice effective time management and problem solving.
Pay attention to detail and ensure accountability.
Engage the relevant internal subject matter experts in order to provide clients with effective solutions.
Maintain knowledge of the best practice activities and benchmark technical solutions.
Main Role and Responsibilities
Second Level Customer Service providing Technical Support and Resolution
Technical Queries - Support customer-facing teams with technical training and documentation o L2 Phone and Email Support
L2 Ticket and SLA Management
Maintenance tasks and routine system checks
Escalation Management to L3 Technical Support and/or Management
Desktop Support
Perform analysis, diagnosis, and resolution of desktop problems for end-users, and recommend and implement corrective solutions, including remote desktop troubleshooting for remote users. o Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, software, and other products in order to deliver required desktop service levels.
Manage and administer desktop tools including but not limited to Office 365, Dropbox, etc. o If necessary, liaise with third-party support and PC equipment vendors.
Maintenance and Continuous Improvement of Technology
System Uptime
Improved SLAs and Technical Resolution
Input to Product Roadmap
Skills
Excellent communication skills both verbal and written.
Excellent knowledge of PC and desktop hardware.
Excellent knowledge of PC internal components.
Hands-on hardware troubleshooting experience.
Extensive equipment support experience.
Knowledgeable in networking, basic IT troubleshooting, application/system maintenance activities • Bonus: Knowledgeable in both SSL/TLS and REST APIs
Bonus: Experience and solid understanding of MySQL and the SQL syntax
Bonus: Background in VoIP systems and network support including VoIP Software • Bonus: Experience with NodeJS, Python and related technologies and frameworks
Other Info
2 to 4 Years Experience
Open to Work From Home
Open to Work From Home
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Velox Networks Pte Ltd
About the company
Position support Engineer recruited by the company Velox Networks Pte Ltd at Cebu, Cebu, Joboko automatically collects the salary of , finds more jobs on Support Engineer or Velox Networks Pte Ltd company in the links above
About the company