support Engineer (bgc)Shopee

Job Description:
Provide day-to-day support to ensure the smooth running of the computers, network devices, printers as well as end users' requirements
Troubleshoot and resolve application issues, maintain and update technical support documentation
Handle asset management, maintain inventory, and liaise with vendors
Manage Information Technology infrastructure, system monitoring, and reports
Implement and monitor office Information Technology security and antivirus
Other duties include performing first level troubleshooting and support for scheduled server backups
Job Requirements:
Bachelor's Degree in Computer Sciences, Information Technology or a related field preferred.
Fresh Graduates are welcome to apply! (Internship should be related to Support/Helpdesk Engineering)
Maximum 4 years of total work experience
Extensive knowledge of computer hardware, software, and Operating System (Windows and macOS)
Hands-on experience in Windows server administration and basic knowledge in Linux server administration
Understanding of TCP/IP, IP address, and LAN Technology including switching and routing fundamentals
In-depth knowledge in troubleshooting using OSI Model is a big plus
Cisco Certified Network Associate is a plus, but not required
Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller, and access points is a plus
Competent at documenting standard/applications operating procedures
Ability to cover after-office hours and weekend support if there are any infrastructure issues
Has passion for technology and wants to make a difference with technology solutions
Good interpersonal and communication skills to interact effectively at all levels.
Strong analytical and troubleshooting skills
Willing to work in BGC on an onsite, shifting schedule
Shopee

Philippines
Training
Full-time