Support desk specialistIntrado
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 09/11/2025
Deadline: 10/03/2022
Job Description For this opening we will consider candidates from the following locations: Makati,Metro Manilla,Philippines |
MAJOR JOB ACCOUNTABILITIES
Support Desk Function- Resolve technical support issues while documenting problems accurately and troubleshoot issues that may arise while adhering to departmental and corporate policies and procedure.
Data Transmissions & Output Distribution- Responsible for transmitting data files to clients by connecting to client's system and uploading data files, as well as the removal, routing, and distribution of all completed job output in a timely and accurate manner.
Cycle Processing- Prepare for cycle and monitor cycle process on a daily basis according to departmental policies and procedures.
Service Requests- Complete service requests, which may include updating existing delivery instructions in Autorun, adding new transmissions to Autorun, and sending rerun or test transmissions, as requested.
Project Assistance- Participate in the activities associated with a variety of departmental projects ensuring established timelines are met.
Research Assistance- Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner.
Team Interfaces/Customer Service- Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
MINIMUM QUALIFICATIONS
Education
Associates degree from an accredited college or university in computer science, MIS or a related field preferred. Equivalent work experience in a similar position may be substituted for educational requirements.
Experience
Minimum two years help desk or technical support experience for large technology based organizations required.
Minimum two year experience with Window operating systems and hardware required.
Minimum two year experience with Web browser installation and configurations required.
Minimum one year experience with TCP/IP (subnets, firewalls, private IPs, and routing.
ABOUT US
Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room - even when team members are across the globe.
Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.
With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage - from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.
Intrado
MAJOR JOB ACCOUNTABILITIES
Support Desk Function- Resolve technical support issues while documenting problems accurately and troubleshoot issues that may arise while adhering to departmental and corporate policies and procedure.
Data Transmissions & Output Distribution- Responsible for transmitting data files to clients by connecting to client's system and uploading data files, as well as the removal, routing, and distribution of all completed job output in a timely and accurate manner.
Cycle Processing- Prepare for cycle and monitor cycle process on a daily basis according to departmental policies and procedures.
Service Requests- Complete service requests, which may include updating existing delivery instructions in Autorun, adding new transmissions to Autorun, and sending rerun or test transmissions, as requested.
Project Assistance- Participate in the activities associated with a variety of departmental projects ensuring established timelines are met.
Research Assistance- Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner.
Team Interfaces/Customer Service- Establish and maintain a professional relationship with internal/external customers, team members and department contacts.
MINIMUM QUALIFICATIONS
Education
Associates degree from an accredited college or university in computer science, MIS or a related field preferred. Equivalent work experience in a similar position may be substituted for educational requirements.
Experience
Minimum two years help desk or technical support experience for large technology based organizations required.
Minimum two year experience with Window operating systems and hardware required.
Minimum two year experience with Web browser installation and configurations required.
Minimum one year experience with TCP/IP (subnets, firewalls, private IPs, and routing.
ABOUT US
Connecting people with each other and the right information is mission critical. Our Company develops innovative cloud-based technology to make it easier, more effective and more efficient to make the right connections. Our solutions put people in sync with each other and the right information, so they gain the insight needed to reach better decisions on the issues that matter most. We do it with a laser focus on reliability.
The Company is a leading provider of technology-driven, communication services, serving Fortune 1000 companies and other clients in a variety of industries, including telecommunications, retail, financial services, public safety, technology and healthcare. For more than 30 years, we have been leading the way in hosted and cloud-based solutions.
Our solutions connect people with each other and the information needed to gain insights for better decisions on the issues that matter most - Information to Insight.
Our Company has sales and/or operations in the United States, Canada, Europe, the Middle East, Asia Pacific, Latin and South America and is an Equal Opportunity Employer - Veterans/Disabled and Other Protected Categories. Our Company welcomes and encourages applications of individuals with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
ABOUT THE TEAM
Intrado Cloud Collaboration provides meeting, messaging and collaboration tools that allow businesses to unlock the creativity of their teams and fuel productivity as if everyone was in one room - even when team members are across the globe.
Intrado also offers Cloud PBX systems for globally distributed corporations, Cloud Contact Centers to enable technical support and remote agents supporting businesses and Hosted MPLS Networks to increase business efficiency, execution and security.
With products and services ranging from audio / video conferencing services to meeting management tools, we also provide professional services to ensure support and training at each stage - from implementation of our tools and services throughout the customer lifecycle. Intrado is the #1 global conferencing partner, Cisco Meetings partner and a Microsoft Gold Collaboration Partner.
Intrado
Other Info
Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Intrado
About the company
Position Support desk specialist recruited by the company Intrado at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on Support Desk Specialist or Intrado company in the links above