supervisor Technical Support (cebu)Dexcom

Job Description:
About Dexcom:
Dexcom, Inc. empowers people to take control of diabetes through innovative systems. Headquartered in San Diego, California, Dexcom has emerged as a leader of diabetes care technology. By listening to the needs of users, caregivers, and providers, Dexcom simplifies and improves diabetes management around the world.
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Team supervisor experience working in a high call volume shared services or call center environment
5 - 8 years of industry experience
Bachelor's Degree in addition to at least 1 of the following certifications:
Proven ability to troubleshoot in a fast-paced, customer-facing role.
Excellent verbal and written communication skills, including effective listening skills and ability to communicate accurately and effectively in person, over the telephone, through email and other business correspondence.
Collaboratively work with other departments in a positive goal oriented manner. Demonstrate sensitivity regarding time line obstacles.
Excellent customer service skills. Consistent top customer service quality feedback.
Ability to generate reports, graphs, process instructions, flowcharts.
Ability to retain detailed information and solve complex problems.
Display a complete understanding and follow through of all Technical Support policies and procedures.
Exceeds individual requirements, and able to answer questions from other TS reps, encouraging team environment.
Proven capability to handle challenging situations.
Positive attitude with a passion and drive to be amazing!
Must be an effective trainer and team coach including advanced cross training experience.
Achieve service level goals and quality targets, managing and coaching employees to department performance standards.
Identify efficiency opportunities and ensures proactive and professional communication with multiple department based peers.
Provide ongoing support and guidance including taking escalation calls, supporting customer problem resolution, providing materials and ensuring goal achievement.
Implement, communicate and interprets new and existing policies and procedure to staff members.
Partner with Field Sales, Inside Sales, Quality, Regulatory and other departments to resolve issues pertaining to customer support and new product launches.
Work cross functionally, collaboratively with leadership and external business partners.
Proven experience in leading teams and delivering results. Able to work flexible hours on a rotating schedule that includes evenings, holidays and weekends.
To all Staffing and Recruiting Agencies: Our Careers Site is only for individuals seeking a job at Dexcom. Only authorized staffing and recruiting agencies may use this site or to submit profiles, applications or resumes on specific requisitions. Dexcom does not accept unsolicited resumes or applications from agencies. Please do not forward resumes to the Talent Acquisition team, Dexcom employees or any other company location. Dexcom is not responsible for any fees related to unsolicited resumes/applications.
Dexcom

Cebu
Permanent
Full-time