Supervisor - insurance operationsMarsh & McLennan

Company:
Description:
Marsh - Insurance Operations Supervisor - Manila
The company: Marsh
Marsh is the world's leading insurance broker and risk adviser. With over 35,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data driven risk solutions and advisory services.
The role: Insurance Operations Supervisor
What can you expect:
Professional environment where your career path really matters and is supported in our global organization of 76,000 employees over 134 countries
Constant Challenge - work in a fast-paced environment in a company with strong values
The opportunity to work with some of the smartest and most energetic people in the industry, who will nurture, challenge, and enable you. Our culture is about performance, growth, and learning. A dynamic, collaborative, and inclusive culture, where diversity is embraced - and you are celebrated and appreciated for who you are.
What you will be rewarded with:
Competitive salary and comprehensive benefits and programs
A good work life balance
A huge variety of virtual learning and development resources to support your personal and professional growth.
We will rely on you to:
Manages resource planning, monitors workflows, oversees day-to-day operational activities and measures and reports on team productivity and individual performance while providing feedback and coaching for managers and non-managers to ensure a productive and engaged team.
Leads and/or participates in stakeholder engagement sessions and works in partnership with brokers on identified initiatives to improve the client experience and garner a better understanding of the needs and expectations of both internal and external clients.
Maintains a controlled risk environment, ensures emerging risks are identified, assessed and formally reported and ensures all colleagues are compliant with business Professional Standards and Operation team Policies and Procedures.
Manage escalated calls, complaints, questions, and queries as necessary and oversees the complaints management system and quality of communications with client facing colleagues to ensure the receipt of accurate and timely advice on internal enquiries.
Provide coaching/mentoring and support to Operations team Executives on all systems, documentation, and reporting Manage the Placement & Policy Management (PPM) Teams
Direct Liaison with the PPM Value Stream Regional Leader
What you need to have:
Experienced Insurance Professional
Excellent leadership, client management and communication skills
Ambition, tenacity, confidence, focus on results and financially driven
Business acumen and an understanding of the core mechanics of a business
Experienced people manager
What makes you stand out:
Direct experience in Insurance Operations
About Us
Marsh is a business of Marsh McLennan (NYSE: MMC), the leading global professional services firm in the areas of risk, strategy and people. With annual revenue approaching US $17+ billion and 81,000 colleagues worldwide, MMC helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer, and Oliver Wyman. Follow Marsh on Twitter @MarshGlobal; LinkedIn; Facebook; and YouTube, or subscribe to BRINK.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people regardless of their sex/gender, marital or parental status, ethnic origin, nationality, age, background, disability, religion, sexual orientation, gender identity or any other characteristic protected by applicable law.
Marsh McLennan

Manila City, Metro Manila
Permanent
Full-time