Supervisor, cloud applications consultingOpenText

OPENTEXT - THE INFORMATION COMPANY
As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.
The opportunity:
The Supervisor role is responsible for managing / overseeing a team. The role ensures timely delivery of services, within budget and with high quality. The role entails planning, organizing, and leading continuous improvement initiatives required for the efficient and effective operations of the team.
You are great at:
Establishes strategic goals; choosing a course of action; defining objectives; evaluating outcomes.
Accomplishes staff results by communicating job expectation; planning, monitoring, and appraising job results; coaching, mentoring, and disciplining employees; developing, coordinating, and enforcing systems, policies, and procedures.
Maintains staff by recruiting, selecting, orienting, and training employees; maintaining a safe and secure work environment developing personal growth opportunities.
Accomplishes resource management by forecasting demand and capacity; analyzing variances and initiating corrective actions.
Maintains quality service by enforcing quality and organization standards; analyzing and resolving quality and customer service problems; identifying trends; recommending improvements.
Maintains organization's effectiveness and efficiency by defining, delivering and supporting strategic plans tracked using Balance Scorecard in a monthly basis.
Actively monitor Change Management related activities
Conduct team monthly team meetings to provide business/organization/team updates and directions.
Actively work with the Practice Lead in formulating action and improvement plans.
Monitor deliverables of the team members and ensure that key items are tracked through to completion.
Be available to receive escalations and participate in resolution activities as needed.
Monitor throughput of each team member and identify potential roadblocks preventing the individual from meeting the target.
Understand demand and supply patterns and proactively assess team level requirements to ensure highest utilization possible.
Ensure visibility and awareness on project timeline deliverables of team members.
Represents Solution team in inter-organization collaboration meetings.
What it takes:
Graduate of Computer Science and/or other technical disciplines
Knowledgeable of programming e.g. Perl, C#, C++, Java, JavaScript, etc.
Strong customer focus, customer satisfaction oriented, and people management.
Demonstrate problem solving skills and logical thinking techniques and have excellent attention to detail. Ability to Identify and analyze problems; distinguishes between relevant and irrelevant information to make logical decisions; provide solutions to individual and organizational problems. Develops reasonable options for solutions when required for decision making
Excellent teamwork and collaboration skills. Inspires and motivates others toward goal accomplishments; develops and sustains cooperative working relationships
Ability to handle multiple priorities in a fast-paced environment, and be able to work independently, and must possess effective time management skills
Willing to work on any shifts (ASPAC, EMEA or US).
At OpenText we understand and value diversity in our employees and are proud to be an Equal Opportunity Employer.
Subject to applicable laws and regulations, OpenText's Global Vaccination Policy requires all employees to be fully vaccinated against Covid 19 in order to enter an OpenText office. Accommodations may be available.
OPENTEXT - THE INFORMATION COMPANY
Our growing team is mapping the future of Information Management, and we continue to make new discoveries that expand its boundaries. Join us and be part of a winning team, where the opportunities for your career are limitless.
From its innovative start as a research project by University of Waterloo professors in 1991, OpenText has grown into a global company with offices in more than 35 countries. Our high- performance culture has forged our growth and is an excellent fit for people looking to push themselves to learn and do more.
It's our time to lead, and as part of our team, it will be your time too. Our continued growth will provide you the opportunity to explore, learn and chart an exciting career path while enjoying a good work-life balance.
Perks
If you thrive in a dynamic work environment, there is always a new horizon to explore. We are proud to offer excellent benefits, challenging work and competitive financial rewards.
Benefits
Our employee programs prioritize employees' well-being and that of their families. We offer a comprehensive benefit plan, education assistance, a wellness/fitness reimbursement and time off to volunteer.
Social events
With offices around the world and flexible work arrangements, OpenText strives to make sure all our employees feel connected. Teamwork extends to our social lives too from local social events to company-wide activities, we want our employees to take time to relax and have fun.
Corporate Citizenship
Corporate Citizenship is more than a program for us, it is engrained in our purpose, impact, and approach to doing business. Through numerous volunteer initiatives, we support education and innovation for global change.
Explore your career and potential. Become an OpenText Navigator.
OpenText

Makati City, Metro Manila
Permanent
Full-time