subject matter expert (sme) for pioneer Healthcare Account i cebueTeam Workforce Private Corporation

SUBJECT MATTER EXPERT (SME) FOR PIONEER HEALTHCARE ACCOUNT I CEBU
 
PRINCIPAL RESPONSIBILITIES:
Good analytical and mathematical ability,
Floor walking during live transaction processing for real time problem solving skills
Daily Client Interaction
Serve as mentor to new agents
Rate agents weekly on performance
Knowledge of MS Office
SKILLS REQUIRED:
Demonstrates knowledge of applicable operational platforms
Supports the learning environment
Works independently, demonstrates initiative and innovative thinking, clear and concise
communication skills.
With healthcare voice experience, member services
QUALIFICATIONS:
Under Graduate with at least 2 years in College/Graduate Degree
Good communication skills
At least 1 year relevant Contact Center experience