subject matter expert - Events ManagementTASQ Staffing Solutions

-Help Request event setup from through Microsoft tools within the agreed SLAs-Help set up registration and messaging & create correspondence in Market.-Help create email invitation and a update web page to promote registration.-Generate reports such as Registration Report-Registration Management Report to manage waitlisted registrants and to check-in registrants at the event-Survey Responses Help send emails to required target audience. Help update If there are any changes to the venue, agenda, speakers, etc., or event cancellations.-Check attendees and getting them to complete the online event evaluation.-Help Upload slides, video clips, etc., or pre-recorded presentation. Help collect contact preferences, score leads, and route them to sales teams-Use Corp provided branding, templates, and content for digital/in person events.-Support during a live digital event to ensure a live presentation is broadcast to the audience, with voice by phone, slides, and/or video. Attendees can ask questions during the managed Q&A, which can be answered individually, pushed to the entire audience, or over audio.-Polls may be pushed into the slide window, and a variety of other widgets for adding links or images are available.-Assist in complex event requirements such as- Paid events.-Attendee logistics (hotel, transportation, etc.).-Advanced attendee management tools.-Help set up the digital events using existing templates and guidance.-Experience Preferred: Teams Meeting , Teams Live EventsRoles and Responsibilities
- Assist Associates in resolving customer issues Work on process documentation creation and update including process roll outs
-Partner with the client and the Training team in streamlining processes and developing training materials/curriculum
- Identifies and resolves problems and gaps that affect the performance of the team and quality of service
-Responsible for storing data and records of processes
- Minimize risks during Transitions Identify opportunities in the processes --Assist the Team Lead in planning, developing and implementing initiatives and process improvements
- Helps in creating WBR, MBR reports for client and stakeholder reviews Backfill the tasks/ activities of Team Lead in his or her absence
- Other related duties are assigned as needed
-This job may require the individual to work on rotating shift on an occasional basisRequirements & Qualifications
- Bachelor's/College Degree Minimum of 1 year experience
- Good analytical and problem solving skills
-Good documentation skills and proficient in MS Excel, MS Word and MS PowerPoint
-Amenable to work on 24/7 shifting schedule, holidays, weekends and rest days
TASQ Staffing Solutions

Quezon City, Metro Manila
Permanent
Full-time