sr. te chnology spe cialistCapital One

Alabang (96050), Philippines, Muntinlupa City, National Capital Region (Manila)
Sr. Technology Specialist
JOB SUMMARY:To provide technical assistance by supervising and coordinating work pertaining to technical problems on the organization's computer hardware, systems software, applications software, and all other computer related problems for immediate troubleshooting. MAJOR RESPONSIBILITIES:
1. Operational Performance
Supervises the response to user queries and computer problems including printing, installation, cable connection, word processing, electronic mail and other desktop issues
Supervises the installation and troubleshooting peripheral equipment such as servers, desktops, printers, telephones and storage devices
Supervises the configuration, monitoring, and maintenance of email applications or virus protection software and other desktop configurations
Escalates requests, especially pertaining to network connections, to the appropriate party, as needed; Includes coordinating user access for staff to the US team
Provides operational support for the organization's information systems and peripheral equipment, such as servers, desktops, printers, telephones and storage devices
2. People Development
Provides staff with technical support/assistance on computer related problems
Acts as team lead in coordination and delegation of day-to-day work activities of the staff
3. May be assigned / rotated across related sub-functions
4. All other job-related duties that may be assigned from time to time
JOB SPECIFICATIONS/QUALIFICATIONS
Educational Background: College graduate, preferably IT, Computer Science or Engineering degree
Professional Experience: 3 years working experience in related discipline, with 1 year in supervisory role Microsoft Certification is an advantage
Knowledgeable in ITIL
Preferably has knowledge in Project Management, Process Improvement, Data Privacy Act and IT Risk Compliance
Skills Required: Solid understanding of computer systems and processes Proficient in MS Office, Technical skills, Good written and verbal communication skills
Amenable to work in Alabang
Amenable to work on a shifting schedule
NOTE:
Please attach your updated resume for us to proceed with your application
Requisition open under local terms
Candidates must have appropriate paperwork to work in the Philippines
No agencies please. Capital One is an Equal Opportunity Employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex, race, color, age, national origin, religion, physical and mental disability, genetic information, marital status, sexual orientation, gender identity/assignment, citizenship, pregnancy or maternity, protected veteran status, or any other status prohibited by applicable national, federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.
If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.
For technical support or questions about Capital One's recruiting process, please send an email to
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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).
Capital One

Alabang, Muntinlupa City
Permanent
Full-time