sr. Operations Manager / Operations ManagerTasksEveryday

TASKSEVERYDAY
 
World's leading Virtual Assistant and customer service company since 2003. Featured on CNN, CBC and a lot of media for our services. With offices around the Globe and headquartered in the US & offices at India and Philippines
 
We are looking for:
SR. OPERATIONS MANAGER / OPERATIONS MANAGER
Core Responsibilities:
Responsible for a wide spectrum of responsibilities and must be able to multitask with ease and proficiency.
Ensure compliance with all established policies and procedures.
Assist and work directly with top management.
Integral in crafting new policies, work as a problem solver, offer expert guidance to all team members, and be ready to roll up his/her sleeves to do any work anytime.
Evaluates direct reports and provides formal counselling and mentoring to staff
Develop individual & team goals and implement plans to carry out objectives
Maximizes potential of subordinates through coaching, development and effective performance management methods.
Responsible for all aspects of operations which include but not limited to monitoring operations staffing, provide temporary coverage & training, provision of excellent clientele service.
Oversee and direct the activities of a number of processes & campaigns along with team lead & staff assigned to the campaign.
Responsible for communication of strategy, initiatives and performance metrics.
Defines and manages group/team structures and resource levels to support business needs.
Proactive in delivering work, tracking client issues and maintaining all correspondence and issue resolution.
Works with Operations Manager for TM/TL roles in workforce planning by examining business needs, investigating and evaluating staff scheduling, preparing and allocating staff resources.
Seeks to continually improve service delivery by reviewing team performance.
Effectively address any performance issue and work with OM and HR for recommendation and implement any necessary corrective actions.
Job Qualifications:
A graduate of any Bachelor's Degree
Naturally great with people especially on phones
At least 3 years(s) of working experience in the related field is required for this position; preferably Program manager / Assistant Manager/ Operation Manager specializing in BPO operations and management
At least 1-2 years Team Lead Official experience
Strong computer skills required, especially using MS office applications.
Ability to multi-task and work in a fast paced environment, problem solving and analytical skills.
Ability to think logically, communicate clearly with a wide range of users on a wide range of issues.
Strong organizational, analytics and managerial skills
Ability to build productive business relationships with teams and clients.
Ability to self-manage, self-motivate and be accountable for assignments and related deadlines.
Proactive and competent with strong presentation skills.
Video tour of our hip offices: https://vimeo.com/279678036  
 
CS Division website: http://www.Teams.ph