sr. manager, global network OperationsIngram Micro
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 27/12/2020
Description
Sr. Manager - Global Network / Voice Services (Manila)
Positions reporting to this position 20+ engineers working in a shift supporting 24/7 operations
Reports to: Director, Manila Global IT Delivery
As part of a team that takes responsibility for the company's Network Technology platform needs, you will play an integral part in supporting the global Network Infrastructure operations. Leading a team of Data Network and Voice engineers that look after the daily operations and support for company's Cisco Data and Voice Network Infrastructure, as well as engineering solutions to Enterprise Infrastructure Solutions. With over 200 connected locations, 5 global datacenters, 1000's of servers and 22,000 employees, company's IT environment is complex and critical to daily business operations. The successful candidate will have a strong Network Engineering background as well as good organization and troubleshooting skills. They need to be able to communicate well and lead issues as they occur driving speedy resolution. As well as providing technical leadership they will need to have a proven record of developing junior engineers and implementing process and documentation that improves daily operations.
Responsibilities & Expectations:
Lead a team of Network and Voice engineers that work on shifts supporting the company's internal Network Infrastructure environment on a 24/7 basis
Join all critical and high bridges when they occur and drive expedited resolution to issues that impact the business, using logical troubleshooting to identify and rectify issues.
Address Reporting, Monitoring and Alarming requirements.
Manage incidents and work orders within established service level agreements.
Perform administration, configuration and monitoring of Microsoft infrastructure components in the company network.
Ensure support documentation is kept up-to-date as required
Participate in business continuity and disaster recovery planning for the infrastructure environment to minimize work disruption.
Identify opportunities and drive service improvements.
Ensure configuration management databases are kept up to date.
Own all of the processes of the team: create, update, improve, cascade, ensure compliance to.
Help support and ensure preventative maintenance is completed to schedule
Structure and track regular failover testing of the environment to ensure that the investments in redundancy are working.
Identify systems that require updates or changes and propose and plan the implementation from idea to delivery.
Collaborate with other operations teams in addressing critical or high incidents that affect critical components in the IT infrastructure
Work closely with the engineering teams to identify opportunities to improve, helping with project implementations as needed and ensuring new projects have appropriate operational hand off from Engineering to the operations team.
Strong verbal and written communication skills are required due to the dynamic nature of collaborations with our teams, leaders, customers, stakeholders, vendors, and other teams, solving complex problems together
About You:
We are looking for someone that is energetic, self-starting who can work independently and across diverse teams to deliver results, efficiently and in a sustainable fashion.
You show sound logical troubleshooting processes and are able to quickly identify where issues exist even if they may not be in your area of responsibility and communicate them clearly.
This is a fast paced environment with lots of different pressures, you need to be someone who thrives on challenges and controlling complex environments.
Insatiably Curious. You ask why, you explore, you're not afraid to contribute ideas. You can work at a tiny crack until you've broken open the whole nut
using an engineering mindset based on factual analysis. * You love working on new technologies, working with and developing strong teams and mentoring others
, you see the team's success as your success and the teams failure as your failure. * Are a strong people manager, and should be able to collaborate across different teams across the globe for an industry leader.
We're seeking someone who is passionate, particularly about infrastructure stability and troubleshooting and is focused on delivering world-class support in a dynamic and often hectic environment.
The Ideal Candidate Should Have:
Bachelor Degree or relevant extensive experience
(preferably in Information Systems, Computer Science or Engineering). * At least 5 years of experience managing large Enterprise Data Networks, Exposure to Data Center network infrastructure
5-8 years experience in administration of Cisco Networks, Cisco Unified Communications, Firewall and Load Balancers
At least 5 years in a people manager role
Should be a self-starter and be pro-active leader.
Have strong personal accountability, and be able to command respect of the team.
Certified Cisco Engineer in at least one discipline is desirable
Experience with troubleshooting issues from beginning to end in complex environments.
Experience working within ITIL processes governing change and configuration management.
Nice to have
Exposure to SDWAN Technologies and NAC Technologies
SCCM administration
Project Management
Information Security
Ingram Micro
Sr. Manager - Global Network / Voice Services (Manila)
Positions reporting to this position 20+ engineers working in a shift supporting 24/7 operations
Reports to: Director, Manila Global IT Delivery
As part of a team that takes responsibility for the company's Network Technology platform needs, you will play an integral part in supporting the global Network Infrastructure operations. Leading a team of Data Network and Voice engineers that look after the daily operations and support for company's Cisco Data and Voice Network Infrastructure, as well as engineering solutions to Enterprise Infrastructure Solutions. With over 200 connected locations, 5 global datacenters, 1000's of servers and 22,000 employees, company's IT environment is complex and critical to daily business operations. The successful candidate will have a strong Network Engineering background as well as good organization and troubleshooting skills. They need to be able to communicate well and lead issues as they occur driving speedy resolution. As well as providing technical leadership they will need to have a proven record of developing junior engineers and implementing process and documentation that improves daily operations.
Responsibilities & Expectations:
Lead a team of Network and Voice engineers that work on shifts supporting the company's internal Network Infrastructure environment on a 24/7 basis
Join all critical and high bridges when they occur and drive expedited resolution to issues that impact the business, using logical troubleshooting to identify and rectify issues.
Address Reporting, Monitoring and Alarming requirements.
Manage incidents and work orders within established service level agreements.
Perform administration, configuration and monitoring of Microsoft infrastructure components in the company network.
Ensure support documentation is kept up-to-date as required
Participate in business continuity and disaster recovery planning for the infrastructure environment to minimize work disruption.
Identify opportunities and drive service improvements.
Ensure configuration management databases are kept up to date.
Own all of the processes of the team: create, update, improve, cascade, ensure compliance to.
Help support and ensure preventative maintenance is completed to schedule
Structure and track regular failover testing of the environment to ensure that the investments in redundancy are working.
Identify systems that require updates or changes and propose and plan the implementation from idea to delivery.
Collaborate with other operations teams in addressing critical or high incidents that affect critical components in the IT infrastructure
Work closely with the engineering teams to identify opportunities to improve, helping with project implementations as needed and ensuring new projects have appropriate operational hand off from Engineering to the operations team.
Strong verbal and written communication skills are required due to the dynamic nature of collaborations with our teams, leaders, customers, stakeholders, vendors, and other teams, solving complex problems together
About You:
We are looking for someone that is energetic, self-starting who can work independently and across diverse teams to deliver results, efficiently and in a sustainable fashion.
You show sound logical troubleshooting processes and are able to quickly identify where issues exist even if they may not be in your area of responsibility and communicate them clearly.
This is a fast paced environment with lots of different pressures, you need to be someone who thrives on challenges and controlling complex environments.
Insatiably Curious. You ask why, you explore, you're not afraid to contribute ideas. You can work at a tiny crack until you've broken open the whole nut
using an engineering mindset based on factual analysis. * You love working on new technologies, working with and developing strong teams and mentoring others
, you see the team's success as your success and the teams failure as your failure. * Are a strong people manager, and should be able to collaborate across different teams across the globe for an industry leader.
We're seeking someone who is passionate, particularly about infrastructure stability and troubleshooting and is focused on delivering world-class support in a dynamic and often hectic environment.
The Ideal Candidate Should Have:
Bachelor Degree or relevant extensive experience
(preferably in Information Systems, Computer Science or Engineering). * At least 5 years of experience managing large Enterprise Data Networks, Exposure to Data Center network infrastructure
5-8 years experience in administration of Cisco Networks, Cisco Unified Communications, Firewall and Load Balancers
At least 5 years in a people manager role
Should be a self-starter and be pro-active leader.
Have strong personal accountability, and be able to command respect of the team.
Certified Cisco Engineer in at least one discipline is desirable
Experience with troubleshooting issues from beginning to end in complex environments.
Experience working within ITIL processes governing change and configuration management.
Nice to have
Exposure to SDWAN Technologies and NAC Technologies
SCCM administration
Project Management
Information Security
Ingram Micro
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
Ingram Micro
About the company
Ingram Micro jobs
Taguig, Metro Manila
Position sr. manager, global network Operations recruited by the company Ingram Micro at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on Sr. Manager, Global Network Operations or Ingram Micro company in the links above
About the company
Ingram Micro jobs
Taguig, Metro Manila