sr. learning Consultant iSun Life Financial

You are as unique as your background, experience and point of view. Here, you'll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.
Job Description:
As a Learning Consultant, you will set the path to success by overseeing new hire, progression and enhancement training. You are also expected to:
Key Responsibilities:
Responsible for the delivery and evaluation of soft & technical skills training
Utilize appropriate delivery techniques in a blended/virtual learning environment
Engage audience participation through active learning techniques
Provide Coaching & Feedback and supervision
Support Learning Academy by observing, measuring and monitoring learners as needed
Identify learner gaps and address with appropriate training solutions
Develop non-classroom communication and training materials (team huddle)
Assess participant and class performance in Training & Learning Academy
Participate in onshore interaction
Perform other related duties and assignments as required and as assigned by manager
Qualifications
At lease three-year contact center experience
College/University graduate preferably with previous related work experience in insurance/financial services or call center industry
At least one-year tenure in the current position
Strong command of the English language both Oral and Written Communication
Exceeds job expectations and pass all performance metrics in his/her current role
Must not have attendance issues and any disciplinary action
Strong organizational and time management skills with the ability to be flexible to changing environments, work independently and meet tight deadlines
Strong interpersonal skills with proven ability to influence and negotiate, to diffuse, reconcile and remedy customer issues and create win-win solutions
Strong knowledge in Training Delivery, Styles, and Adult Learning Principles
Outstanding presentation and facilitation skills
Demonstrates skills in utilizing MS Office Word, PowerPoint and Excel
Competencies:
Demonstrates problem solving and critical thinking skills, to detect problems in process/procedures, identify root causes, generate ideas and propose solutions
Demonstrates flexibility in the face of ambiguous situations, shifting demands, and challenging work environments. Uses diplomacy and tact to resolve difficult situations. Escalates more serious issues to management
Collaborates Effectively - partners to deliver on team and organization goals
Communicates Confidently - Shares relevant information in a direct, compelling and transparent fashion
Focuses on the Customer - Builds relationships with customers by understanding and responding to their needs and ensuring fair treatment.
Takes Accountability - Sets and achieves stretch objectives.
Understands our business - Knows the fundamentals of the SLF business
Leadership Skills
Attracts, develops, and retain talents - Ensures a ready and skilled supply of talent to meet current and future business needs. Participates and promotes employee retention and development.
Builds and applies self-insight - Seeks self-awareness, taking action to build trust and credibility.
Drives for action - Acts quickly and decisively to seize business opportunities.
Embrace differences - Appreciates and leverages diversity (e.g. culture, abilities, and perspectives)
Generates innovative solutions - thinks creatively to positively impact the business
Leads change - Inspires a shared vision and models the way.
Manages complexity - Maintains momentum by managing dilemmas and dealing well with ambiguity.
Thinks and acts strategically - Creates competitive advantage for the organization
Job Category: Call Centre
Posting End Date: 16/12/2020
Sun Life Financial

Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time