sr agent, tech Call CenterCardinal Health

What Technical Call Center contributes to Cardinal Health Customer Service, Technical is responsible for establishing, maintaining and enhancing customer business through effective implementation and/or support of Cardinal Health's products and servi What Technical Call Center contributes to Cardinal Health Customer Service, Technical is responsible for establishing, maintaining and enhancing customer business through effective implementation and/or support of Cardinal Health's products and services. Qualifications BA/BS degree required Call center or customer service experience U.S. customer relationship management experience, preferred Intermediate analytical, problem solving, critical thinking and proactive investigative skills Strong communication skills (verbal & written) and customer focus Ability to follow SOPs and pays attention to details Intermediate Excel and Outlook skills Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.) Ability to work in a collaborative environment and train and coach others Ability to handle a fast-paced transactional environment What is expected of you and others at this level Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments In-depth knowledge in technical or specialty area Applies advanced skills to resolve complex problems independently May modify process to resolve situations Works independently within established procedures may receive general guidance on new assignments May provide general guidance or technical assistance to less experienced team members
Monster

Taguig City, Metro Manila
Permanent
Full-time