sr agent, tech Call CenterCardinal Health

What Customer Care Tier 1 contributes to Cardinal Health
Customer Service, Technical is responsible for establishing, maintaining and enhancing customer business through effective implementation and/or support of Cardinal Health's products and services.
Technical Call Center is responsible for resolving technical problems in a call center/help desk environment for employees and customers.
Qualifications
Completed at least 2 years in College
Call center or customer service experience required
U.S. customer relationship management experience, preferred
Intermediate analytical, problem solving, critical thinking and proactive investigative skills
Strong communication skills (verbal & written) and customer focus
Ability to follow SOPs and pays attention to details
Intermediate Excel and Outlook skills
Basic SQL knowledge - ability to run and modify queries
Ability to process data entry work in multiple systems and applications (i.e. TMS, SalesForce, SAP, etc.)
Ability to work in a collaborative environment and train and coach others
Ability to handle a fast-paced transactional environment
What is expected of you and others at this level
Effectively applies knowledge of job and company policies and procedures to complete a variety of assignments
In-depth knowledge in technical or specialty area
Applies advanced skills to resolve complex problems independently
May modify processes to resolve situations
Works independently within established procedures; may receive general guidance on new assignments
May provide general guidance or technical assistance to less experienced team members
Technical Call Center
Demonstrates specialized knowledge of systems and products and how they are used in customers' businesses
Diagnoses and supports on moderately complex system and device problems/issues
Coordinates problem resolution and escalation process
Document system and device resolution techniques for the benefit of the team
Job Responsibilities
Customer Care Tier 1 Team is the first point of contact for incoming customer requests via the Customer Care GMB and toll-free phone line. Our priority is to efficiently provide on the spot resolution for most customer requests or case customer issues outside of our standard work to the proper team.
Create new user profiles for the OptiFreight Logistics website
Edit existing user accounts
Provide copies of SAP Invoices, DARs and air bills
Provide shipper number verifications
Provide general website assistance
Schedule users for website training sessions
Input FedEx supply orders, including preprinted air bills
Create outbound shipping Zone 2 maps
Requests Routed to Other Teams * Report distribution requests
Credits/Rebills requests
Shipper number & shipping location addition requests
All other standard work requests for over 10 items (CC Tier 2 team)
Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.
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Cardinal Health

Taguig City, Metro Manila
Permanent
Full-time