specialist, s2p 2nd level support - Business services, philippinesBoehringer Ingelheim

Boehringer Ingelheim is one the fastest growing pharmaceutical companies in the South East Asia and South Korea (SEASK) region. We are powered by a diverse workforce who creates value to our customers through our dynamic product portfolio.
Moreover, we are recognized in the region as:
One of the top 10 pharma companies
A market leader in most of the therapeutic areas we play in for the Human Pharma business
The No. 1 company in the Animal Health business
Top Employer
We do take our employees' development seriously and are committed to helping them grow through extensive development programs, career opportunities and a diverse and inclusive working environment.
Are you looking to make a difference in your career? Please apply for the position below.
Description:
The Specialist S2P 2nd Level Support is responsible for efficiently and effectively supporting (analyzing, solving, coaching, training & answering) requests from internal business partners globally to ensure the operation of the global systems CorA and DocuSign and processes of Contract Management and eSignature. Furthermore for creation and update of training material and execution of global trainings and Q&A sessions for the global user community.
Duties & Responsibilities:
Processes incoming queries/requests from internal business partners for CorA and DocuSign/eSignature globally
Analyzes process- and system-errors and solves and/ or forwards those issues according to the activity split between 2nd Level Support, GBS Process Management and IT department
Acts as central interface between key-users, GBS Process Management and the IT department
Prioritizes topics/requests, escalates critical/urgent ones and validates error corrections
Creates, checks and update process descriptions, guidelines and user training material and documentation
Creates and update knowledgebase entries in ServiceNow
Prepares and executes global trainings and Q&A sessions for the User Community
Prepares and communicate system changes (Release Notes) to the User Community
Handles system change management process (records system changes) and implementation of system changes (check systems for accurateness)
Tests system changes and system adaptations
Requests/initiates correction measures in case of issues occurred
Authorization group design and grant user permissions
Transfer of user roles and contracts
Processes requests for mass- and user role changes
Coordinates all user community related activities
Regulatory and/or Organizational Requirements - Works according to all relevant SOPs (e.g. SOP 066-010452 Implementation Standard for Contract Administration and Control (CorA), desktop procedures, concepts.
Requirements:
Experience in Contract Management, eSignature, Legal or Sourcing related position, preferable in a supporting function
S2P background/understanding, IT helpdesk support environment, contract admin support (process and technical)
International experience preferred and would be an advantage
Intercultural experience
Excellent communication and presentation skills
Ability to grasp new topics quickly and to transport information/knowledge coherently to others
English (fluent) in spoken and written
Open mindset
Reliable team player
High affinity for IT
System knowledge for a Contracting or eSignature tool is a plus
Who we are:
At Boehringer Ingelheim we create value through innovation with one clear goal: to improve the lives of patients. We develop breakthrough therapies and innovative healthcare solutions in areas of unmet medical need for both humans and animals. As a family owned company, we focus on long term performance. We are powered by 50,000 employees globally who nurture a diverse, collaborative and inclusive culture. Learning and development for all employees is key, because your growth is our growth. Want to learn more? Visit boehringer-ingelheim.com and join us in our effort to make more health.
Note to Recruitment Agencies:
Boehringer Ingelheim (BI) does not accept candidate submissions from recruitment agencies that BI does not have existing contracts with.BI will not be responsible for payment of recruitment fees for the hiring of candidates whose resumes were submitted to BI employees or BI offices without BI's prior permission.
Boehringer Ingelheim

Muntinlupa City, Metro Manila
Permanent
Full-time