specialist, Quality AssuranceTeletech Customer Care Management Philippiness Inc

Job Description : JOB DESCRIPTION - Specialist, Quality Assurance Qualification: * Past 6 months scorecard not lower than 95% score * No active corrective action/PIP * Reliability of 100% on the past 3 months * Should have worked on eBay/ Job Description : JOB DESCRIPTION - Specialist, Quality Assurance Qualification: Past 6 months scorecard not lower than 95% score No active corrective action/PIP Reliability of 100% on the past 3 months Should have worked on eBay/Voice program for minimum 1 year Skills: Unquestionable product knowledge, excellent analytical skills and "to do" attitude Excellent listening, oral and written communication skills Solid organizational, trouble shooting and time management skills Strong leadership skills and proficiency with MS Office applications Responsibilities: Ensuring that all the team members understand and follow the quality standards defined by the client and monitor quality of work done by each CCR Meeting required number of QA scans and create reports and summaries and manage the team Coaching and providing feedback to the respective individuals as well as the team with positive reinforcement Handling the calibration session with the client online and also have doubts clarified To objectively assess and constructively criticize the quality of email/chat/product skills of CCR according to preset criteria To continuously review and fine-tune the quality assurance strategy to ensure it meets with the business requirements and customer expectations Must be able to independently handle time sensitive and confidential documents
Monster

Philippines
Permanent
Full-time