special AgentAmex Group

Job Description Special Agent You lead the way. We've got your back. WE ARE AON HEWITT'S BEST EMPLOYER FOR 2017, 2018, and 2019 IN THE PHILIPPINES ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019 ICT Awards' HALL OF FAME J.D. Job Description Special Agent You lead the way. We've got your back. WE ARE AON HEWITT'S BEST EMPLOYER FOR 2017, 2018, and 2019 IN THE PHILIPPINES ICT Award's Best Global In-House Center Company for 2017, 2018, and 2019 ICT Awards' HALL OF FAME J.D. Power's ranked us the Highest in Customer Satisfaction with Credit Card Companies in the U.S. Great Place to Work Philippines CERTIFIED One of HR Asia's Best Companies to Work For 2021 Great Place to Work ASIA CERTIFIED Great Place to Work GLOBAL CERTIFIED Ranked in the Top 10 of Fortune's 100 Best Companies to Work For List in the US for the second consecutive year. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day. We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually. Description At American Express we provide a series of excellence our customers are our most valuable asset, and our teams are the key to achieving this excellent goal. For over 160 years we continue to grow, proactively responding to the needs and expectations of our customers. We seek creative and innovative people who are willing to join us in the challenges of the business and are committed to providing outstanding service. Here's just some of what you'll be doing: This position will support the Global Security team to protect American Express, and its customers and employees against harm and losses by providing a full range of investigative services in a prudent, professional manner. Responsibilities: Conducting investigations relating to financial fraud, computer/cybercrimes, data privacy breaches, internal fraud, and other related cases, by gathering and analyzing documentary evidence, conducting field interviews, preparing case reports and coordinating investigations with law enforcement Contributing to the long-term goal of reducing/controlling Card and Stored Value product fraud by collaborating with law enforcement, merchants and other security-minded organizations Providing cross-functional support to other members of the Global Security team, as directed by the Manager-Investigations & Security Services. Qualifications: Demonstrated ability in financial fraud and cybercrime investigations Law enforcement background desirable Bachelor's Degree preferably in business or legal discipline Cyber investigation knowledge and experience preferred Detailed understanding of local prosecution guidelines, privacy laws and associated criminal laws Demonstrated skills in conducting field investigations involving financial and cyber/computer fraud Highly developed analytical abilities with basic knowledge of finance and related transactions A team-oriented mindset and ability to assimilate with the organization's enterprise-wide approach Ability to make formal presentations before diverse groups Strong interviewing and interpersonal skills Excellent verbal, written and computer skills Flexibility in schedule required (Position is on call 24/7/365). Responsible for owning the day-to-day operations of a team of representatives that handle any/all aspects of customer accounts, including solicitation, inquiries, and problem resolution. Cultivates and maintains ongoing customer relationships. Develops and supervises the application of operating systems including policies and procedures, operating structure, and information flow. Ensures the volume of work produced meets product/service standards and exceeds quality standards. May develop business plan for team/group operations including budget development. Approves personnel activities concerning hiring, training/development, and evaluation of staff performance. May build industry relations communicating technologies and operational concerns through industry networking. Additional Details: Location: BGC Corporate Center 2, 5th Avenue corner 30th Street, Bonifacio Global City, Taguig Workplace Flexibility: Full time. Must be amenable to follow a hybrid work arrangement (onsite and work from home) Work From Home Requirements: Must have at least 25 mbps internet connection plan / speed Must have a private & quiet area to work at home American Express offers a fantastic and diverse working environment. High performance is rewarded with target driven incentives Application Process Our recruitment process is combination of virtual and face to face with Hiring account. Once screened and invited by the Talent Acquisition team, expect at least 1-2 video call interviews and multiple related tests to happen after. This role is not open to visa sponsorship according to business requirements. Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations. To know more about our recruitment process, you may watch this short video -
Monster

Taguig City, Metro Manila
Permanent
Full-time