Spanish Customer Service Representative MakatiOpen Access Marketing Philippines Inc

Description
DUTIES AND RESPONSIBILITIES:
- Provide outstanding customer service via phone, email, chat and customer feedback/review responses in a timely and friendly manner.
- Resolve product and general questions by clarifying the customer's complaint; able to determine root cause; selecting and explaining the best solution to resolve the problem/issue.
- Ability to accurately answer product questions and provide information about other products that leads to sales
- Maintain customer and account records by updating daily in SAP and Zendesk accurately
- Recommend potential product improvements by collecting and analyzing customer needs.
- Other required duties as assigned.
REQUIREMENTS:
- Some college course and/or High School Diploma at a minimum required
- Able to work on shifting schedule and can start ASAP
- Proficient in English and Spanish, both written and spoken
BENEFITS:
60-65K plus company benefits
Send your resume to ****@openaccessbpo.com
Requirements * Minimum education level: Senior high school
Years of experience: 1
Language(s): English ,Spanish
Availability for travel: No
Availability for change of residence: No
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