spanish bilingual Customer Service RepresentativeCentral One Bataan Ph Inc.

JOB RESPONSIBILITIES AND DUTIES:
● Handles customer inquiries through the use of online media/phone.
● Assesses individual issues and takes appropriate actions to ensure that customer's needs are
met.
● Coordinates with other teams based in different locations that share similar objectives.
● Understands standard operating procedures and delivers service that is according to the quality standards set by the Company.
● Escalates system anomalies and general issues faced by customers to the relevant party.
● Requests for information at the start and end process through Live Chat, outbound calls, emails, and other authorized communication tools such as MSN, Skype, and Yahoo Messenger.
● Follow up on unresolved inquiries through emails or phone calls.
● Coordinate with involved department regarding customers pending cases of payment transactions.
● Complete logs, records, and daily shift reports.
● Performs other functions and special projects as assigned.
JOB QUALIFICATIONS:
● Must possess at least college degree in any field.
● Fluent in Spanish, English and Tagalog
● Experience in customer service or handling of international clients.
● Knowledgeable of basic computer operations (MS Office).
● Must be willing to work in shifting schedules