solutions EngineerRingCentral

Responsibilities:
• Provide pre-sales technical and sales support for accounts in assigned segment.
• Develop and maintain expert understanding of all RingCentral applications and products.
• Assist with answering technical questions for the GSP sales teams.
• Perform Proof of Concept (POC) onboarding support for GSP opportunities.
• Responsible for continued education on the platform and underlying technologies.
• Present ongoing product training for small business sales teams.
• Transfer industry, technical, and product knowledge to internal and external teams.
• Keep up-to-date on relevant competitive solutions, products and services.
• Develop advanced system configurations and implementations in response to customer needs and requirements.
• Manage all customer feature requests including documentation of customer requirements, prioritization of all customer requests within each account, and driving development of key features with the product team.
Qualifications:
• Fluent in English (written and verbal)
• Excellent in communication, presentation, and demonstration skills
• Strong understanding of VoIP and data networking protocols including: SIP, RTP, HTTP/S, etc.
• With Pre-Sales background or Sales Engineer experience
• Excellent interpersonal skills and negotiating skills.