Software EngineerReady Group Global

About the role
We are seeking a Product Engineer to assist business customers in configuring and training them to use our security software products.
A Product engineer serves primarily to address technical issues relating to software implementation, function and cloud application loaded in our security software product. They resolve customer queries or problems and create product problem reports and troubleshooting documents for each issue.
About the company
You will be working for an established Australian IT Company supporting a security software trusted by thousands of Australian Accountants to manage passwords, control access and protecting data online.
Responsibilities
Technical Functions:
Build Client portals to specification
Activate applications inside Practice Protect (password resets)
Implement Federations and SAML integrations
Resolve onboarding support incidents within SLA
Resolve general support incidents within SLA
Client Facing Functions:
Conduct Positive Online Interactions with clients - conduct consultations and product related sessions (onboarding session, intro call, adhoc calls both inbound and outbound) with clients.
Onboarding Escalation and Oversight - maintain awareness of the customer experience through the onboarding process and ensure the client is informed.
Coordinate own Scheduling & Follow Up - manage meeting/consultation schedules with clients and colleagues.
Monitor Support channels and dispatch/action tickets
Other Adhoc tasks
Why Join Us?
Normal operation hours: 6am to 3pm or 10am to 7pm in Eastwood City
Generous Salary, Benefits and HMO included
Regular team events and social culture
Fast career and salary advancement
Opportunity for fast promotion
Fixed Weekends Off!
A technical mindset and a strong understanding of SaaS software
Basic knowledge of web scripting and website structures.
Basic knowledge in Email systems Eg. G Suite, Office 365, MS Exchange.
Strong communication skills both verbal and written
Impeccable physical presentation
Confidence in interacting with clients of all nationalities
Willingness to grow in the role and learn new skills on the job
Ability to be available for both AU and UK shift hours
Paid Vacation Leave
Paid Sick Leave
Medical / Health Insurance
Paid Holidays
Entry Level / Junior, Apprentice IT and Software IT and Software 1 opening Bachelor's degree graduate
Ready Group Global delivers IT Enterprise Architecture for Accounting Firms through the provision of projects, services and products. Specialising in data security, workflow efficiency, new generation applications and multi location workforce requirements. We're different to other companies in the following ways:- We're not a BPO. You're more than just a number.- Our PH team are equal with onshore team. We're not an 'outsourced team' that is managed remotely.- You report directly to the company and not the BPO itself. - You'll be included in the company strategy and get international business experience.- You're not just a "number" - We're a small team and have a more 'tight knit' culture.
Kalibrr

Quezon City, Metro Manila
Permanent
Full-time