Software Engineer BGC, Taguig Up to 35KCollabera

Description
SOFTWARE ENGINEER
> Work in BGC, Taguig
> Earn up to 35, 000 + HMO on Day 1
> Shifting Schedule
> Can start ASAP
> Temporary WFH set-up
QUALIFICATIONS:
> Must have a Bachelor's Degree in IT, Computer Science, and other related courses
> Must have at least 2 years of related work experience
> Must have working knowledge on UNIX, SQL and PERL
> Okay with an initial 6 months project based employment (subject to extension or absorption)
JOB DESCRIPTION:
> Provides all facets of support concerning Configuration Items in the IT library - incident resolution, minor work enhancements, permanent fixes and tools development.
> Maintains and updates workarounds and proactive management of Configuration Items in knowledge database.
> Provides resolutions within a timely manner and informs the Support Leads or Incident Manager regarding potential breaches of the SLA.
> Coordinates the activities of several groups investigating the incident, as needed.
> Provide consultation determining proper escalation matrices, issues and changes within the process.
> Executes and monitors Adhoc requests
> Performs proactive support services which may result in early detection of incidents
> Customer and User service oriented.
> Effective time and work management.
> May participate in projects and take on roles such as Designer, Tester and Implementer
> Coordinates with external vendors to address application issues
> Communicate with external and internal customers onshore via email, IM or conference calls on a daily basis.
> Take on functional tasks and possibly oversee a functional area
> May take on other adhoc tasks as needed by the team and instructed by the manager
Requirements * Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): Tagalog ,English
Availability for travel: No
Availability for change of residence: No
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