Social Media moderator (start date: 21st june 2021)Transcosmos

Senior Agent (Social Media)
As a Senior Agent (Social Media), you will be primarily responsible for providing frontline customer support, technical support, and e-commerce after-sales service via social media platforms. You will provide information about products and services, help with processing orders, respond to customer complaints, and process returns.
A Customer Service Representative is a role where you efficiently help customers, are flexible problem-solver, and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer complaints. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment.
Key Tasks and Responsibilities
Responsible for handling customer support and technical-support related questions of customers and partners
Provide prompt, reliable, and accurate information to customers while maintaining effective communications by adjusting to the pace and technical level of the customer
Help customers with information about the products and services, using relevant call handling protocols outlined in the Procedures
Responsible for ensuring contact resolution in a timely manner, while maintaining the highest level of quality in every customer interaction
Assist customers or escalate service-related issues to the appropriate department in accordance to the client's processes and procedures
Ensure compliance to customer Data Privacy and Security Policy
Communicate positively with team members, customers, and other partners
Requirements
Advanced Language skills (English - C1)
Understanding and background in Social Media & Customer Service
Personally uses multiple social media channels (Facebook/twitter/etc.) on a frequent basis and is actively posting and engaging via their personal social
Sense of humor - Embodies the Transcosmos & Fossil value to be playful with our customers
Adaptable and ability to "think on your feet"
Languages
Excellent communication skills (both written and oral), with the ability to communicate professionally and confidently in English at all levels.
English (at least C1 level)
Transcosmos is proud to offer such a fantastic and unique working environment, built on a successful family culture of ambition, experience and teamwork. We are proud to promote longevity and progression at every level with the following benefits:
Training opportunities
Diverse and friendly work atmosphere
Modern office environment
Local and global career progression opportunities
Benefits
As well as the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader, transcosmos pride itself on a fun, healthy and encouraging work environment in the premium district of Mckinley Hill, Taguig.
We also reward of our staff with great benefits including:
Great compensation packages
HMO/Medical and dental coverage
Life insurance
Non-taxable allowances
Night differential
And much much more!
Transcosmos

Taguig City, Metro Manila
Permanent
Full-time