sme tier 2 Technical Support specialist | up to 39k salary plus signing and welcome bonus 24kAllied Fusion Services, Inc.

SME Tier 2 Technical Support Specialist
 
We're Hiring Experienced Subject Matter Experts Only!
Previous Geek Squad SME or Microsoft agents are preferred for this job role
 
Are you an experienced SME Tier 2/3 tech support agent and expert in remote connection assistance on Windows PC and macOS ready to hit the ground running?
 
Allied Fusion Services is looking for skilled subject matter experts at the Tier 2⁄3 level of Technical Support for computer software problems with a strong background in handling phone-based troubleshooting for both hardware and software issues across multiple platforms.
 
What You'll Do:
Handle inbound support calls from customers with hardware and software issues
Troubleshoot devices including Windows PCs, macOS computers, Chromebooks, printers, Android & iOS devices
Deliver fast, accurate, and professional tech support without requiring supervision
Document resolved issues clearly and completely in support systems
Work full-time hours including weekends
Who You Are:
A seasoned subject matter expert Tier 2 tech support pro - you've done this before and don't need training
Must have experience with Microsoft support, Geek Squad Support and/or HelloTech.
Fluent in English with strong communication and troubleshooting skills
Able to diagnose and resolve complex issues confidently over the phone even with difficult callers
Independent, reliable, and committed to providing top-quality service
What We Offer:
₱30,000.00+Allowances
HMO Benefit
Life Insurance Benefit
Welcome Bonus (PHP 10,000.00)
Signing Bonus (PHP 14,000.00)