site it Team Leader (iloilo site)Telus
Workplace: Iloilo
Salary: Agreement
Work form: Full time
Posting Date: 11/11/2025
Deadline: 23/02/2021
Description and Requirements
Position Summary
Manages the day-to-day activities and performance of IT Support / Helpdesk personnel and ensures exemplary customer service to all internal customers.
Drives for compliance to all processes and procedures regarding the resolution and rectification of I.T. systems problems / issues (i.e. case submission, resolution methodology).
Recommends improvements to existing support mechanisms in order to continuously improve the operations of the I.T. department.
Functional Responsibilities
Manages the day-to-day activities and performance of IT Support / Helpdesk personnel, ensuring the exercise of exemplary customer service to all internal customers.
Supports call center Operations by ensuring the presence of competent Helpdesk personnel at all times (i.24/7).
Ensures that open / pending I.T. support cases are addressed and closed within the appropriate time frame, and the proper communication of such cases to the next Helpdesk Support shift for continuity.
Escalates cases / issues to colleagues within the department (i.e. Sr. Network Administrator, Sr. Systems Administrator, I.T. Manager) when needing their input and expertise.
Effectively manages the performance of desktop support and helpdesk personnel.
Evaluates the performance of individuals against established procedures, policies, and processes.
Reports the performance of personnel to I.T. Management on a regular basis.
Counsels, trains, and coaches team members in best practices and skills development.
Ensures that the problems are isolated and addressed when cases are passed-on to such groups.
Documents all user (internal customer) and procedural processes.
Collaborates with team members to share knowledge of issues and corresponding resolutions or workarounds.
Manages complaint handling systems and seeks customer feedback to improve services.
Maintains all desktop software and hardware inventory, compliance and audits.
Keeps track of IT supplies and equipment and places orders once the quantity of spare units reaches critical limits.
Lends the necessary assistance to I.T. Management in the installation of support systems for new call center sites / locations.
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Position Summary
Manages the day-to-day activities and performance of IT Support / Helpdesk personnel and ensures exemplary customer service to all internal customers.
Drives for compliance to all processes and procedures regarding the resolution and rectification of I.T. systems problems / issues (i.e. case submission, resolution methodology).
Recommends improvements to existing support mechanisms in order to continuously improve the operations of the I.T. department.
Functional Responsibilities
Manages the day-to-day activities and performance of IT Support / Helpdesk personnel, ensuring the exercise of exemplary customer service to all internal customers.
Supports call center Operations by ensuring the presence of competent Helpdesk personnel at all times (i.24/7).
Ensures that open / pending I.T. support cases are addressed and closed within the appropriate time frame, and the proper communication of such cases to the next Helpdesk Support shift for continuity.
Escalates cases / issues to colleagues within the department (i.e. Sr. Network Administrator, Sr. Systems Administrator, I.T. Manager) when needing their input and expertise.
Effectively manages the performance of desktop support and helpdesk personnel.
Evaluates the performance of individuals against established procedures, policies, and processes.
Reports the performance of personnel to I.T. Management on a regular basis.
Counsels, trains, and coaches team members in best practices and skills development.
Ensures that the problems are isolated and addressed when cases are passed-on to such groups.
Documents all user (internal customer) and procedural processes.
Collaborates with team members to share knowledge of issues and corresponding resolutions or workarounds.
Manages complaint handling systems and seeks customer feedback to improve services.
Maintains all desktop software and hardware inventory, compliance and audits.
Keeps track of IT supplies and equipment and places orders once the quantity of spare units reaches critical limits.
Lends the necessary assistance to I.T. Management in the installation of support systems for new call center sites / locations.
Explore the possibilities at TELUS International. We love to see you grow and develop both personally and professionally. Find jobs that match your skills to build a career that excites you. Join our Talent Community to receive Newsletters and jobs alerts based on your profile and interests. Come learn how!
Telus
Other Info
Iloilo City, Iloilo
Permanent
Full-time
Permanent
Full-time
Submit profile
Telus
About the company
Position site it Team Leader (iloilo site) recruited by the company Telus at Iloilo, Joboko automatically collects the salary of , finds more jobs on Site IT Team Leader (Iloilo Site) or Telus company in the links above
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