shared services benefits CoordinatorZendesk
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 14/11/2025
Deadline: 11/03/2021
Job Description
Love helping people build better relationships and passionate about delivering great service? Believe that there's a better way to scale and grow a business? We have just the role for you.
Zendesk is looking for a Shared Services Benefits Coordinator. You are genuine, listen to your customers and you strive to make things beautifully simple. You consistently strive to make the people around you better, while making processes simpler and more effective.
In this role, you will balance the transactional workflow for Zendesk's Employee Services organization, support the team, and help us stay within compliance. Meanwhile, you will continually look at ways to improve how things are done!
Main Responsibilities:
Responsible for all HR data entry, maintenance & upkeep of records on Workday.
Carry out day-to-day HR processing tasks for our Benefits team.
Ensure compliance with data entry (e.g. probation periods, contractual requirements).
Responsible for responding to employee questions through our ticketing system.
Responsible for responding to employee questions via Slack.
Participate in ad-hoc HR projects (e.g. Rewards cycle).
Make sure we are applying company policies and procedures appropriately.
Keep making our team and processes better.
Knowledge, Skills, and Abilities:
Fantastic communication skills and work well with others.
A great teammate who helps make everyone successful.
Comfortable presenting to individuals and small groups.
You have experience with, and enjoy using and learning, HRIS systems.
Proficient with local statutory regulations and implementations
Know your way around Google Docs & Workday.
You are an expert in the details; You set priorities well and always follow through.
Requirements:
BS/BA degree preferred with demonstrated at least 2 - 3 years Shared Services Benefits experience.
Outstanding verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect.
Detail-oriented and excellent organizational skills; accuracy is essential.
Inventive, proactive and able to independently manage shifting workloads in a high-paced and ever-changing environment. You know how to prioritize and deliver on opportunities.
Outstanding judgment and ability to balance the needs of the company, managers, and employees.
Strong attitude for continuous improvement and exceeding client expectations.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.
Zendesk
Love helping people build better relationships and passionate about delivering great service? Believe that there's a better way to scale and grow a business? We have just the role for you.
Zendesk is looking for a Shared Services Benefits Coordinator. You are genuine, listen to your customers and you strive to make things beautifully simple. You consistently strive to make the people around you better, while making processes simpler and more effective.
In this role, you will balance the transactional workflow for Zendesk's Employee Services organization, support the team, and help us stay within compliance. Meanwhile, you will continually look at ways to improve how things are done!
Main Responsibilities:
Responsible for all HR data entry, maintenance & upkeep of records on Workday.
Carry out day-to-day HR processing tasks for our Benefits team.
Ensure compliance with data entry (e.g. probation periods, contractual requirements).
Responsible for responding to employee questions through our ticketing system.
Responsible for responding to employee questions via Slack.
Participate in ad-hoc HR projects (e.g. Rewards cycle).
Make sure we are applying company policies and procedures appropriately.
Keep making our team and processes better.
Knowledge, Skills, and Abilities:
Fantastic communication skills and work well with others.
A great teammate who helps make everyone successful.
Comfortable presenting to individuals and small groups.
You have experience with, and enjoy using and learning, HRIS systems.
Proficient with local statutory regulations and implementations
Know your way around Google Docs & Workday.
You are an expert in the details; You set priorities well and always follow through.
Requirements:
BS/BA degree preferred with demonstrated at least 2 - 3 years Shared Services Benefits experience.
Outstanding verbal and written communication skills; comfortable with giving and receiving open, constructive feedback in a way that fosters trust and respect.
Detail-oriented and excellent organizational skills; accuracy is essential.
Inventive, proactive and able to independently manage shifting workloads in a high-paced and ever-changing environment. You know how to prioritize and deliver on opportunities.
Outstanding judgment and ability to balance the needs of the company, managers, and employees.
Strong attitude for continuous improvement and exceeding client expectations.
Zendesk builds software for better customer relationships. It empowers organizations to improve customer engagement and better understand their customers. Zendesk products are easy to use and implement. They give organizations the flexibility to move quickly, focus on innovation, and scale with their growth.
More than 150,000 paid customer accounts in over 150 countries and territories use Zendesk products. Based in San Francisco, Zendesk has operations in the United States, Europe, Asia, Australia, and South America.
Interested in knowing what we do in the community? Check out the to learn more about how we engage with, and provide support to, our local communities.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster in the workplace. Individuals seeking employment at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, physical or mental disability, military or veteran status, or any other characteristic protected by applicable law.
By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk's use of your personal information.
Zendesk
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Manila City, Metro Manila Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Taguig, Metro Manila
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