service Team Lead i - g&ss hrssUber

Job Description
About the Role
The HR Shared Services Team Lead I reports directly to one of the HRSS Senior Team Leads, and they serve as the conductor of the many simultaneous activities that are expected to be performed by the HRSS Specialists within their span on a regular basis. As the team is a strategic partner to People Operations (HR), HRSS Team Leads support the rollout of projects and other process improvement initiatives meant to grow HRSS as a business function. They provide ample mentorship and support to all of their direct reports, provide coaching and training where needed, share insights on their team's metrics and performance whenever needed, and be an excellent example and representation of Uber values.What You'll Do
Lead the team's performance and get results aligned with business goals.
Provide insights on trends for team performance, highlights, and lowlights.
Effectively lead, coach, mentor, and empower employees
Partner with Recruiting team on hiring
Act as the ultimate subject matter authority for the assigned support team.
Address and resolve critical issues
Drive accountability on policies and other guidelines
Support project work and improvements to processes
Partner and collaborate with cross-functional teams within the COE model and work toward effective solutions as well as effective compromises if and when needed.
Complete assigned deliverables such as business reports, performance updates, and audits.
Responsible for local metrics and Key Performance Indicators related to the subject area. Proactively assess the performance of the Support Team that they own and propose steps that will help improve the overall operational performance
Own and run COE-level projects as assigned.
Act with the utmost professionalism, accountability, and integrity at all times. Able to disagree and commit to business needs and decisions.
Basic Qualifications
Professional work behavior and attitude. Must be able to show accountability and integrity over the assigned span at all times.
Superb communication skills, both written and verbal
Dedication to ensuring data integrity and confidentiality
Ability to handle pressure well and work on deliverables under strict deadlines.
Excellent time management and prioritization skills
Experience with MS Office (Excel, Powerpoint, Word, Outlook) or Google Workspace (Sheets, Slides, Documents, Drive)
Proven customer service orientation and administrative experience very technically savvy.
Good collaboration and task management skills. Ability to maintain integrity and respect for team members, collaborators, and internal and external customers.
Must be amenable to working on different shifts and on weekends and holidays (schedules will change depending on the business need).
Preferred Qualifications
At least 1 year of proven supervisory experience within a fast-paced operation environment (such as a BPO, Shared Services, and the like).
1 year of experience in Human Resources / HR Shared Services or related work (such as Onboarding, Recruitment, Background Screening, etc)
Preferably 2 years of experience in an HR shared services, HR outsourcing, or internal HR (recruitment, payroll, benefits, etc.) support environment
Workday experience and/or experience from other HR applications (such as Workday), Ticket Management Systems (such as ServiceNow), or CLM systems is a plus.
Background in process improvement and training is a plus.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
.Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .