service Team Lead i - anz ivtUber
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 07/01/2026
Deadline: 23/11/2022
The Identity Verifications Team investigates document compliance and account fraud detection of drivers and delivery-customers. The team ensures that users or customers provide information that is associated with the identity of a real person. We are looking for an A-list individual to join our efforts. As a Service Team Lead I, you will lead a group 15-20 identity verification specialists who verify the authenticity and compliance of physical identity documents such as a driver's license, passport, or other national-issued identity document through documentary verification. They ensure that each document submitted meets Uber's guidelines in order for them to use the app.
What the Candidate Will Need / Bonus Points
What you'll do:
Team management: Handle first line administrative functions for the team, like attendance, leaves, DAs, etc.
Mentor: Empower, lead, and engage regional reviewers to help them achieve their goals.
Reviews: Conduct investigatatin on LOB / OU opportunities.
Teamwork: Join/ facilitate sync sessions with cross-functional teams to provide insights on the team's overall performance and targets.
Process expertise: Act as subject matter expert for team, and support the team on the tasks.
Partner management: Communicate end-to-end processes to the accurate channels to establish goals and trust; Handle communication lines for LOB updates to the COE and BPO teams, and other departments.
Projects: Investigate and analyse trends and root causes, to provide initiatives and ad hoc projects
Partner concerns: Drive accountability, resolution, and guidelines on process, team, and program-level critical issues.
---- Basic Qualifications ----
What you need to know/have:
People management: Strong managerial and people management skill to handle and support the team.
Problem Solving: Should be a strong problem solver and have good decision making abilities.
Partner Management: Building trust with stakeholders would be vital.
Positive influencer: A strong Uber culture advocate a strong people's person.
Strong analytical skills: Able to tell the team's performance story, and support the plans of the vertical.
Dependability: Proven ability to meet deadlines and a high level of commitment towards deliverables
---- What the Candidate Will Do ----
Other qualifications:
Bachelor's degree.
Leadership experience preferred.
Safety, Documents LOB background preferred.
Intermediate google software knowledge required.
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company's discretion.
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to
.
Uber
What the Candidate Will Need / Bonus Points
What you'll do:
Team management: Handle first line administrative functions for the team, like attendance, leaves, DAs, etc.
Mentor: Empower, lead, and engage regional reviewers to help them achieve their goals.
Reviews: Conduct investigatatin on LOB / OU opportunities.
Teamwork: Join/ facilitate sync sessions with cross-functional teams to provide insights on the team's overall performance and targets.
Process expertise: Act as subject matter expert for team, and support the team on the tasks.
Partner management: Communicate end-to-end processes to the accurate channels to establish goals and trust; Handle communication lines for LOB updates to the COE and BPO teams, and other departments.
Projects: Investigate and analyse trends and root causes, to provide initiatives and ad hoc projects
Partner concerns: Drive accountability, resolution, and guidelines on process, team, and program-level critical issues.
---- Basic Qualifications ----
What you need to know/have:
People management: Strong managerial and people management skill to handle and support the team.
Problem Solving: Should be a strong problem solver and have good decision making abilities.
Partner Management: Building trust with stakeholders would be vital.
Positive influencer: A strong Uber culture advocate a strong people's person.
Strong analytical skills: Able to tell the team's performance story, and support the plans of the vertical.
Dependability: Proven ability to meet deadlines and a high level of commitment towards deliverables
---- What the Candidate Will Do ----
Other qualifications:
Bachelor's degree.
Leadership experience preferred.
Safety, Documents LOB background preferred.
Intermediate google software knowledge required.
At Uber, we reimagine the way the world moves for the better. The idea was born on a snowy night in Paris in 2008, and ever since then, our DNA of reimagination and reinvention carries on. We've grown into a global platform moving people and things in ever-expanding ways, taking on big problems to help drivers, riders, delivery partners, and eaters make movement happen at the push of a button for everyone, everywhere.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Offices continue to be central to collaboration and Uber's cultural identity. Unless formally approved to work fully remotely, Uber expects employees to spend at least half of their work time in their assigned office. For certain roles, such as those based at green-light hubs, employees are expected to be in-office for 100% of their time. Please speak with your recruiter to better understand in-office expectations for this role.
Uber is committed to a safe workplace. We have implemented COVID-19 safety protocols that meet or exceed local public health guidelines. Workplace safety remains our number one priority. As a result, and depending on the workplace location, Uber either requires* or recommends employees be vaccinated to access any of our facilities; this is subject to change solely at the Company's discretion.
Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to
.
Uber
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Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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