service Quality officerEastwest Bank
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 05/01/2026
Deadline: 16/12/2022
Job Purpose:
A Service Quality Officer is responsible for driving the creation and continuous improvement of service standards including service level agreements (SLAs). An SQ Officers job also includes monitoring and reporting to the Senior Manco, the Banks adherence to the service standards and SLAs and ensuring the performance is continuously improved.
A Service Quality Officer likewise takes a critical responsibility in providing objective and unbiased recommendations that will ultimately lead to improvement in current process and customer experience. In addition, an SQ Officer is expected to embody and model the basic customer service standards expectations and thus is expected to positively influence peers and fellow EWBankers into adherence to the standards set by the Bank.
Eastwest Bank
A Service Quality Officer is responsible for driving the creation and continuous improvement of service standards including service level agreements (SLAs). An SQ Officers job also includes monitoring and reporting to the Senior Manco, the Banks adherence to the service standards and SLAs and ensuring the performance is continuously improved.
A Service Quality Officer likewise takes a critical responsibility in providing objective and unbiased recommendations that will ultimately lead to improvement in current process and customer experience. In addition, an SQ Officer is expected to embody and model the basic customer service standards expectations and thus is expected to positively influence peers and fellow EWBankers into adherence to the standards set by the Bank.
Eastwest Bank
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Eastwest Bank
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