Job Description:
Service Excellence Leaders in this role get to:
Support Service Delivery in achieving client and employee satisfaction while earning maximum potential in both the top and bottom-line through sustainable and repeatable actions following Sutherland's Model
Lead projects and deliver QNI / CM Benefits for the programs assigned through DMAIC, Lean, Variation Based Management and/or other Quality tools or framework
Drive Platinum Standard in Performance by improving performance thru bonus maximization, productivity and efficiencies in the Business Vertical / Program assigned.
Lead Transformation projects through digitization or process improvement in different business verticals or programs by working closely with program heads and cross functional leads
Train and mentor Service Delivery and Functional groups on Lean Six Sigma Methodologies
Provide direction to Performance Managers and Business Analysts to achieve internal and external goals
Exemplify the company's core values: Integrity, leadership, people, clients and entrepreneurial spirit
Qualifications:
One year experience in managing data analytics
Is able to create story from numbers or transform numbers into positive actionable recommendations
Has experience in running and mentoring projects that deliver additional value
Experience on MS Office (Excel practitioner)
Lean Six Sigma Green Belt Certified a requirement (non-conditional)
Black belt training or certification preferred not required
Background in facilitating LSS Training
COPC desired not required
Clear communication skills
Self starter
Additional Information:
All your information will be kept confidential according to EEO guidelines.
Sutherland
Service Excellence Leaders in this role get to:
Support Service Delivery in achieving client and employee satisfaction while earning maximum potential in both the top and bottom-line through sustainable and repeatable actions following Sutherland's Model
Lead projects and deliver QNI / CM Benefits for the programs assigned through DMAIC, Lean, Variation Based Management and/or other Quality tools or framework
Drive Platinum Standard in Performance by improving performance thru bonus maximization, productivity and efficiencies in the Business Vertical / Program assigned.
Lead Transformation projects through digitization or process improvement in different business verticals or programs by working closely with program heads and cross functional leads
Train and mentor Service Delivery and Functional groups on Lean Six Sigma Methodologies
Provide direction to Performance Managers and Business Analysts to achieve internal and external goals
Exemplify the company's core values: Integrity, leadership, people, clients and entrepreneurial spirit
Qualifications:
One year experience in managing data analytics
Is able to create story from numbers or transform numbers into positive actionable recommendations
Has experience in running and mentoring projects that deliver additional value
Experience on MS Office (Excel practitioner)
Lean Six Sigma Green Belt Certified a requirement (non-conditional)
Black belt training or certification preferred not required
Background in facilitating LSS Training
COPC desired not required
Clear communication skills
Self starter
Additional Information:
All your information will be kept confidential according to EEO guidelines.
Sutherland
Other Info
Tarlac City, Tarlac
Permanent
Full-time
Permanent
Full-time
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Sutherland
About the company
Sutherland jobs
Central Luzon
Position Service excellence manager recruited by the company Sutherland at Tarlac, Joboko automatically collects the salary of , finds more jobs on Service Excellence Manager or Sutherland company in the links above