Description
Outline of Role:
• Provide first and second line process and technical support to internal staff of a company.
• working with applications/systems to undertake analysis, diagnosis and resolution of staff IT problems
• provide support for basic incident resolution and requests reported
• initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components
Responsibilities
• Act as a single point of contact for phone calls ,emails ,chats and Self-service tickets from staff regarding IT issues and queries
• Receiving, logging and managing calls from internal staff via telephone, email, chat, voice mail, self-service etc.
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware
• Escalate unresolved calls to the infrastructure support teams
• Log all calls in the Service Desk ticketing tools such as ServiceNow,
• Identifying the issue and categorizing / prioritizing the incident and service requests
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
• Being compliant to all process and procedures
• Understand the SLA/SLOs of the accounts and work accordingly to deliver service to customers.
Qualifications:
• ITIL Foundation Certification is preferable but not essential
• Technical knowledge on troubleshooting Windows/MAC OS and Office applications
• Excellent Communication in respective native language ( Verbal & Written)
Requirements
• Excellent communication skills and telephone manner.
• Excellent organizational skills
• 1.5 years previous IT Service Desk and/or Call Centre experience required
• Strong knowledge of Microsoft based operating systems, Microsoft Office applications and MAC Operating systems
• Available to work in 24*7 rotational shifts
• Excellent Communication in respective required language( Verbal & Written)
WeLink MCS is hiring for SERVICE DESK ANALYSTS in behalf of an IT/BPO company. (Send your CV to ****@welinkmcs.com
Work assignment: (Click "apply now to" see complete address)
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No
Outline of Role:
• Provide first and second line process and technical support to internal staff of a company.
• working with applications/systems to undertake analysis, diagnosis and resolution of staff IT problems
• provide support for basic incident resolution and requests reported
• initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components
Responsibilities
• Act as a single point of contact for phone calls ,emails ,chats and Self-service tickets from staff regarding IT issues and queries
• Receiving, logging and managing calls from internal staff via telephone, email, chat, voice mail, self-service etc.
• 1st and 2nd line support - troubleshooting of IT related problems from in-house software to hardware
• Escalate unresolved calls to the infrastructure support teams
• Log all calls in the Service Desk ticketing tools such as ServiceNow,
• Identifying the issue and categorizing / prioritizing the incident and service requests
• Take ownership of user problems and follow up the status of problems on behalf of the user and communicate progress in a timely manner
• To maintain a high degree of customer service for all support queries and adhere to all service management principles
• Provide basic in-house training in MS Office applications used within the Association (Word, Excel, Outlook, PowerPoint)
• Basic Active Directory knowledge. Creating user accounts, reset passwords, create groups etc.
• Being compliant to all process and procedures
• Understand the SLA/SLOs of the accounts and work accordingly to deliver service to customers.
Qualifications:
• ITIL Foundation Certification is preferable but not essential
• Technical knowledge on troubleshooting Windows/MAC OS and Office applications
• Excellent Communication in respective native language ( Verbal & Written)
Requirements
• Excellent communication skills and telephone manner.
• Excellent organizational skills
• 1.5 years previous IT Service Desk and/or Call Centre experience required
• Strong knowledge of Microsoft based operating systems, Microsoft Office applications and MAC Operating systems
• Available to work in 24*7 rotational shifts
• Excellent Communication in respective required language( Verbal & Written)
WeLink MCS is hiring for SERVICE DESK ANALYSTS in behalf of an IT/BPO company. (Send your CV to ****@welinkmcs.com
Work assignment: (Click "apply now to" see complete address)
Requirements
Minimum education level: Bachelor ́s Degree
Years of experience: 2
Language(s): English
Availability for travel: No
Availability for change of residence: No
Other Info
Quezon City, National Capital Region · Today, 08:51 AM
Work type
Full Time
Work type
Full Time
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WeLink Management Consultancy Services
About the company
WeLink Management Consultancy Services jobs
Taguig, National Capital Region · Today, 08:01 AM
Position Service desk recruited by the company WeLink Management Consultancy Services at Quezon, Quezon, Joboko automatically collects the salary of Apply, finds more jobs on Service Desk or WeLink Management Consultancy Services company in the links above
About the company
WeLink Management Consultancy Services jobs
Taguig, National Capital Region · Today, 08:01 AM