service desk, support EngineerGrundfos

Service Desk, Support Engineer
About our Company
With over 17 million pumps produced annually and over 19,000 employees in more than 56 countries, Grundfos is today one of the world's leading manufacturer of pumps and pumping systems. Our products satisfy the markets' needs for effective, reliable, and highly efficient solutions. We contribute to global sustainability by pioneering water technologies that improve quality of life for people and care for the planet.
About the role
The Grundfos IS Support Engineer is responsible for providing a positive and professional customer service experience for the 1st line support and resolution of computer incidents and service requests.
Through the use of documented Global IS processes including incident management, service request management, problem management, and change management, the IS Support Engineer provides best in class, support solutions to ensure consistency and reliability of support services.
Based in Ortigas Center, Pasig City, you will report directly to the IS Supervisor within a team of 23.
To ensure coverage for our ASIA, EMEA, and US regions, we have three shifts on rotation therefore we require candidates who are flexible in this regard.
Why Grundfos?
Global values-driven organization
Great team culture and positive work environment
Wide range of employee benefits
Access to extensive internal training with global career development opportunities
Key Activities:
The major tasks for the Support Engineer include but are not limited to the following:
Interact with Grundfos computer users with a professional, positive customer service attitude
Support all IS Solutions documented in the Global IS Service Catalog
Accurate and timely recording of all incidents, service requests, and requests for standard changes
First line support, troubleshooting, and resolution of all incidents, service requests, and requests for standard changes
Provide information and assist in creation of knowledgebase articles for use by all IS Support personnel and end users
When required, assist in root cause analysis of documented problems
Recommend changes to procedures within the IS Service Desk to improve service delivery
Skills and Experience Required:
You have at least 2 years' experience from a similar position
Information Technology, Computer Science, Computer Engineering Degree or equivalent work experience
The following IT Certifications are a definite advantage: CompTIA A+; CompTIA Network+; Microsoft Certifications, (e.g. MTA/MOS/MCSE); ITIL certifications
Experience in a Service Desk/Helpdesk/Call Center environment is a plus
Experience with ServiceNow ticketing tool, mobile devices, Android, Windows, and iOS operating systems a plus
Demonstrated experience with MS Office 365 Products (Word, Excel, PowerPoint, SharePoint) and MS Operating systems (Win7/8/10)
Familiarity with support of SAP applications a plus
Knowledge within ITIL will be an advantage
The right candidate demonstrates accountability, collaboration, customer centricity, service-mindedness, and good communication skills.
A high degree of self-motivational and self-dependence is a must
More Information
If this sounds like you, please click the 'Apply' button to progress with your application.
We look forward to hearing from you.
If you want to dig deeper into the Grundfos universe, please visit our Grundfos YouTube Channel here: or on Facebook:
Grundfos is an Equal Opportunity Employer.
Grundfos

Manila City, Metro Manila Ortigas Center, Pasig City
Permanent
Full-time