Service desk specialistConnectOS

Job Description:
Why Join Us?
Are you looking for a role that provides opportunities to develop and grow? Take the next step in your career journey with us! We'll provide you with a professional support structure and benefits to ensure you can thrive. We offer Premium HMO, awesome technology, and above-market remuneration. Our high performers are frequently invited to visit their colleagues internationally for professional development.
We're always searching for great talent to join our team. If you'd like be part of a fast-growing industry leader with an exceptional company culture, we'd love to hear from you: [Protected Info]
Job Responsibilities:
Taking ownership of work assignments from the Service Delivery Manager and working within the team to find a resolution.
Providing remote support directly to clients and answering overflow inbound phone calls.
Working through Service Requests (Moves/Adds/Changes) in a prompt, detailed and timely manner
Providing support/assistance and mentorship to junior staff members.
Supporting internal stakeholder teams in both delivery and infrastructure/service changes.
Utilizing our PSA tool (ConnectWise Manage) to record all interactions with customers.
Effectively utilizing our documentation system (ITGlue) and regularly updating missing/outdated data.
Providing consistent feedback/suggestions to internal stakeholders on how we can improve our tools/processes/systems to deliver great customer service.
Installing and upgrading software, both customer applications and off-the-shelf products.
Diagnosing, and (where required) rebuilding customer devices.
Actively participate in daily huddles, understanding the priorities for the day and any escalation of issues that may be required.
Requirements:
Minimum of 1-2 years' experience in a Service Desk/Support role (MSP experiencehighly regarded)
Good problem analysis and resolution skills
Practical experience using the Connectwise suite (Automate, Manage, Control)
Excellent communication skills, ability to interact with team members, clientrepresentatives, and vendors to achieve problem resolution.
Appropriate Tertiary qualifications and/or IT Industry Certifications
Formal training and
•Experience administering and supporting Windows environments
Skills and experience with the following technologies:
Windows Server, Active Directory, group policy, file sharing andpermissions, user creation, user offboarding.
Microsoft Exchange, Office 365 and/or other messaging environments
Multifactor technologies - 365/Azure
Understanding cloud and antispam products. Using associatedmanagement consoles and admin tasks. Eg. Proofpoint, Microsoft ATP,Mimecast, Trend
Knowledge of routing, subnetting, DHCP, DNS to troubleshoot issues.
Remote desktop troubleshooting
Basic virtual machine management.
Working with different line of business applications and vendors.
Strong analytical and problem-solving skills.
The ability to demonstrate initiative and provide attention to detail
Good understanding of ITIL and proper scheduling and prioritization processes.
The ability to work remote from your fellow colleagues but still feel comfortable to ask questions when required.
Benefits:
Standard Job Benefits:
- HMO on Day 1
- Paid Time-Off
- Quarterly Sick-Leave conversion
- Paid Government-Mandated Benefits (SSS, PHIC, Pag-IBIG)
- Equipment provided
Job Highlights:
Work-life balance
Career growth and development opportunities
Stable organization and industry leader
Collaborative and company culture
Salary Range: 40,000-60,000
ConnectOS

Mandaluyong City, Metro Manila
₱40,000-60,000 per month
Permanent
Full-time